Assistant Parts Manager

The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations at a heavy-duty commercial truck dealership. This role combines administrative leadership, inventory control, customer service, and hands-on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards. ### Responsibilities - Provide daily on-site leadership, guidance, and support to parts department team members - Assist in managing daily department workflow to ensure efficiency and accuracy - Complete and maintain daily Basecamp and operational spreadsheets - Perform projects and special assignments as directed by the Parts Manager - Manage and place daily parts orders, including DIA, emergency, and special orders - Oversee and verify daily cycle counts performed by parts department personnel - Manage backorder reviews and follow-up on outstanding items - Oversee core return and parts return processes to ensure timely and accurate completion - Ensure warehouse cleanliness, organization, and proper storage of parts - Support counter personnel with parts lookup, aftermarket solutions, all-makes parts sourcing, and sales completion - Provide exceptional internal and external customer service - Assist with troubleshooting parts availability and technical inquiries - Audit repair orders (ROs) daily for accuracy and completeness - Code, receive, and process invoices daily - Manage and coordinate driver deliveries to ensure timely and accurate order fulfillment - Ensure a safe working environment and adherence to company policies, procedures, and safety standards ### Qualifications - Minimum of 5 years of experience in parts sales within the medium- and/or heavy-duty commercial truck industry, or equivalent industry experience - College degree preferred or equivalent combination of education and experience - Strong knowledge of parts inventory management, aftermarket and all-makes sourcing, and dealership operations - Proficiency with dealership management systems and parts-related computer software - Excellent oral and written communication skills - Strong organizational and time-management abilities with attention to detail - Customer-focused mindset with a solution-oriented approach - Ability to work effectively in a fast-paced environment and support team success - Demonstrated ability to lead by example and maintain professional standards