Assistant Manager - Waterpark Front Desk

**Help Deliver the Kalahari Experience** At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: **Lead with Love**. This means caring deeply for our guests, associates and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity water, we’re also committed to bringing clean water to one million people in Africa. **Assistant Manager – Waterpark Front Desk** Kalahari Resorts & Conventions is seeking a **Waterpark Front Desk Assistant Manager**. In this role, you will be responsible for ensuring attentive, friendly, creative, and effective operations at the Waterpark Front Desk both indoors and outdoors. As part of our leadership team, you’ll embody our Promise to **Lead with Love**—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment. **Starting Rate**: $20.00 an hour **Key Responsibilities** - Responsible for assisting with, positioning, staffing, training, safety, and guest/associate satisfaction - Assist in managing proper rates for Day-Pass Waterpark Admission, and Cabana/Bungalow’s and premium seating. - Assist with day to day office operations. **What We’re Looking For** - At least 2 years of related experience, or any equivalent combination of experience and training in events/experience management - Previous hospitality or related experience helpful. **A Sampling of Our Benefits** Our team enjoys a comprehensive benefits package, including: - Career growth opportunities with promotion from within - 401(k) matching, paid time off, and holiday compensation - Health, dental, and vision coverage for full-time associates - Employee appreciation events, discounts, and perks at all resorts - Education assistance programs to help advance your career **Be Part of Something Extraordinary** At Kalahari, we believe the best leaders **Lead with Love**—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by *Forbes* as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by *USA TODAY* as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. | Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | **Kalahari Resorts & Conventions is an Equal Opportunity Employer.**