Assistant Manager

**Who We Are** We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity. **What You'll Do** As the Assistant Manager, you’ll be a key partner to the Center Director and a visible leader on the donor floor, taking ownership of key parts of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members. **Compensation:** Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits **Travel:** 8 weeks of paid training with travel and accommodations provided ### Key Responsibilities - Own day-to-day operations by jumping in on the donor floor, keeping things moving, and ensuring smooth donor flow and retention. - Partner on strategy with the Center Director to plan and execute goals around operations, donor experience, and compliance. - Lead by example and coach team members in real time. - Monitor quality, safety, and regulatory standards, supporting audits and inspections. - Manage and maintain inventory, equipment, and supplies. - Recruit and develop exceptional team members and foster a culture of growth and accountability. - Communicate and align expectations through regular team syncs, share updates, and keep everyone focused on the day’s priorities. ### Required Qualifications - High school diploma, GED equivalent, or higher education - 2+ years of supervisory or leadership experience - Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods - Ability to work both day and evening hours, weekends, holidays, extended shifts as needed **Who You Are** - **A Reliable Problem Solver –** You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented. - **An Empathetic Communicator** – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others. - **A Data-Driven Decision Maker –** You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases - **Development-Minded -** You are self-aware and curious, have integrity, and have a track record of steep learning curves. **Who You Are Not** - ***Someone who isn’t excited to get their hands dirty*** – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed. - ***Someone who doesn’t thrive in an environment of continuous change*** *–*we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster. - ***Someone who wants to clock in and clock out.*** We are looking for team players who care about the impact their site is having on their communities and the healthcare system, which takes a true ownership mentality and often extra hours. ### Why Join Parachute? - Competitive pay + monthly bonus potential - Significant career growth opportunities in a fast-scaling environment - Medical, dental, and vision insurance - Paid time off and company holidays