Assistant Manager, Outlet Sales Floor

Job Title: Assistant Manager, Outlet Sales Floor Department: Donated Goods Program (DGP) Reports to: Logistics Center General Manager Status: Exempt Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work. Job Summary: Primarily responsible for driving outlet sales floor performance by providing world-class customer service, timely rotation of large blue bins ("boats"), maintaining a clean and safe sales environment, and ensuring quality control and safety procedures are being followed. Provide coaching to build and maintain a productive sales team. Assists with day-to-day outlet operations with a strong focus on the sales floor to maximize sales, customer satisfaction, and mission funding. Essential Duties and Responsibilities: Ensure alignment and consistency across all aspects of the logistics center operations, including SOPs, Reference Guides, job descriptions, performance evaluations, observation checklists, production standards, training, Safety Program, and other documents related to the DGP systems. Assist with management responsibilities, including opening and closing procedures and daily sales floor operations. Responsible for hiring, training, supervising, coaching, evaluating, and developing outlet sales floor associates within the framework of GWH policies, procedures, and job descriptions. Follow the established rotating schedule unless directed otherwise or approved by the Logistics Center - General Manager. Maintain open availability to support outlet sales floor leadership needs, including evenings, weekends, holidays, and overnight shifts as required. Ensure the completion of daily outlet sales floor management duties as provided by GWH leadership. Lead and motivate the outlet sales floor team by communicating clear goals daily, weekly, monthly, and yearly, centered on customer service, sales, safety, and cleanliness. Partner with the Logistics Center - General Manager to create, prepare, and post schedules, review/approve electronic timesheets, and monitor labor hours with a focus on sales floor coverage. Accurately and efficiently complete all sales transactions and maintain proper cash accountability at POS registers and the safe. Execute GWH’s outlet sales floor workflow by training, coaching, and documenting associates' performance while assessing production-to-floor progress on an hourly basis. Ensure the timely rotation of large blue bins ("boats") every 15–20 minutes according to GWH policies and procedures. Maintain the cleanliness of boats and the entire outlet sales floor, ensuring the area is organized, safe, free of trip hazards, and clear of debris at all times. Effectively practice Coach by Walking Around (CBWA) at least 90% of the time while on duty to ensure associates meet or exceed customer service, safety, and cleanliness expectations. Operate all outlet systems accurately and complete financial and statistical counts (production standards, transaction value, etc.). Ensure the Safety Program is followed on the outlet sales floor and report any concerns immediately. Prepare and administer personnel and disciplinary actions as necessary. Supervise and assist with the training and development of outlet sales floor associates. Perform other duties as directed by management to support evolving organizational needs. Additional Duties: Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment. Adheres to all GWH Pol…