Assistant Manager - JFK Airport ACES Program

**Job Summary:** Responsible for assisting the Airport Manager in all facets of program at the local level. **ESSENTIAL FUNCTIONS** - **APPLICATION OF OPERATING MODEL** -- Apply Block by Block standard concepts, processes, practices and policies to daily operations to address local needs and concerns. This means please, use common sense and make it happen. We have it all figured out, just stick with the program, use your skills and common sense, treat people the way you'd like to be treated and you'll succeed. - **OPERATIONAL OVERSIGHT** -- Responsible for daily guidance and direction of airport customer service operations. Develops a custom deployment plan to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and adjusts the standard deployment plan to meet the daily needs of the airport. Weather and other events will cause changes to deployment and staffing. Changing to staffing will require changes to supervision and training. - **HUMAN RESOURCES** -- Recruits, selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of employees to represent PANYNJ. Source, recruit, follow outlined procedures to identify the best candidates and train them to be caring and hospitable. - **QUALITY ASSURANCE** - Ensures service expectations are being met through regular contact with customer; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, adjusting as necessary. - **CUSTOMER RELATIONS** -- Actively engages customer representative and stakeholders to discuss local airport issues and to set a course for continual program evolution. Implements new local strategies to continually improve service delivery. - **REPORTING** -- Uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness. Must be able to provide written reports of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to Airport Manager. - **HANDS ON** -- The Airport Assistant Manager is an important element of the programs visibility and is expected to be a working supervisor to actively participate in daily customer service duties. - **FRONT LINE LEADERSHIP** - Responsible to manage shift duties of the ACES while ensuring compliance to all Block by Block standards, procedures, and policies. - **PROFESSIONALISM** - Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. **Physical Requirements:** **PHYSICAL ABILITIES** -- Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear. **COMMUNICATION** -- Must be able to speak, read, and write the English language in order to create basic reports. **COMPUTER SKILLS** - Must be proficient in computer usage and in Microsoft Office products. **Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**