Assistant Manager, Consumer Lending Servicing

**WHAT YOU’LL DO:** The Assistant Manager, Consumer Lending Servicing is responsible for performing, training, and managing the day-to-day operations of the Consumer Lending Servicing Specialists and ensuring tasks adhere to company policy, procedure and regulatory requirements. This role is responsible for processing a variety of loan servicing tasks related to consumer and home equity loans accurately and efficiently using multiple programs and departmental processes. This position requires involvement in project management to implement process improvements and other projects related to loan servicing and will assist management by providing staff leadership, structure and coaching. **WHAT YOU’LL BRING:** Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 4:30pm at our Plymouth Corporate Office location; exempt. In addition: - Bachelor’s degree in a related field or equivalent work experience. - 4+ years consumer and/or mortgage lending/loan servicing experience or related experience. - Previous supervisory experience or proven leadership skills. - Previous customer service experience in a financial institution, preferred. - Previous credit bureau report dispute processing and monitoring or related experience, preferred. - Excellent customer service skills. - Previous PC experience, Microsoft Office and Excel preferred. - Math aptitude and keyboarding skills. - Good verbal and written communication skills. - Ability to work as a team player being flexible and dependable. - Ability to work independently while displaying initiative and decision-making skills. - Ability to maintain a high level of professionalism while working under pressure. - Maintains awareness of enterprise compliance requirements, including Bank Secrecy Act (BSA/AML) obligations, and follows internal policies and escalation protocols as applicable. - Ability to pass pre-employment drug test and various background checks. - Responsible for regular and reliable attendance at the workplace. **WHO WE ARE:**TruStone Financial is a member-owned credit union offering comprehensive, straightforward, and competitive financial solutions designed to support our members’ financial health. Established in 1939 by a group of teachers, TruStone Financial has grown into Minnesota’s second-largest credit union. With over 550 dedicated employees, we serve more than 200,000 members across 23 branches in Minnesota and Wisconsin. Our vision is to deliver exceptional financial experiences, and to achieve this, we need exceptional people! Join our expanding team and help us fulfill our mission to engage, educate, and inspire members toward lifelong financial well-being. **WHAT WE OFFER:** The salary range for this position is $60,000.00 to $75,000.00 per year. In addition, we offer: - Competitive pay and incentive programs for all positions. - Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan. - Affordable dental and vision insurance coverage. - Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy. - 10+ paid holidays each year. - Up to 16 hours of paid time annually to volunteer for organizations you are passionate about. - 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not. - Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account. - Employer-paid Short Term and Long Term Disability benefits. - Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents. - Reimbursement for higher education expenses of up to $5,250 per calendar year (in…