Assistant Manager - Concord - FT

# *Job Objective:* To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff***.*** This position reports to the Store Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. # # *Supervisory Responsibilities:* - Custodians - Drive Thru Ambassadors - Sales Production Associates - Textile Sales Associates ## *Essential Job Functions:* - Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team. - Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards. - Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability. - Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team. - Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service. - Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers. - Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers. - Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members. - Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise. - Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement. - Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success. - Other duties as assigned by supervisor. ## *Required Education and Skills:* - High school diploma or equivalent, or the ability to obtain through The Excel Center. - Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance. - Demonstrated expertise in fostering a positive and productive work environment. - Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations. - Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction. - Ability to pass a criminal background check and drug screen. - Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites. ## *Qualifications:* - Authorized to work in the United States. - Flexible availability including nights and weekends. - Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs. - Able to effectively and safely use standard office and light industrial equipment.