Assistant Manager Attractions

## Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. ## Job Description As an Attractions Assistant Manager, in partnership with the Attraction manager, you will be responsible for the ongoing growth and development of the salaried Supervisor and venue lead team, as well as maintaining strategic financial and daily operational plans that drive overall guest and team member satisfaction. Job Responsibilities: - Responsible for development of salaried Supervisor and leads - Drive and maintain positive team culture - Lead team focuses on safety and positive internal and external guest service - Develop and implement team member and guest satisfaction programs and ensure staff understands importance of the programs - Ensure operational efficiency of the attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times and managing guest flow and experience - Help maintain artistic and thematic integrity of attraction, working closely with Technical Services on venue repairs and upkeep - Assist the manager and Talent Acquisition in hiring, training, and development of qualified team members, including ongoing progress toward lead and premium roles - Offer consistent and timely feedback to all team members, providing team member reviews and coaching to ensure team meets expectations and all policies are followed - Assist in creating, maintaining, and supporting the labor, training, and non-labor budgets - Review team member schedules, time, and attendance forms weekly for accuracy - Serve as designated duty manager for the daily area operation, including crisis management for guest and team member medical/emergency situations - Conduct timely investigation and response to incidents including team member and guest concerns - Advocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety group - Uphold collective bargaining agreements by partnering with HR and Labor Relations to maintain positive union relationships ## Qualifications - Minimum 3 years of operations management experience in theme park or hospitality industry, experience in guest service preferred - Must have excellent written and verbal skills - Must be proficient in Microsoft programs such as Word and Excel - Must be available to work on weekends, holidays and nights as required - Able to work outdoors in varying weather conditions and travel to multiple venues throughout the day Desired Characteristics - Bachelor’s degree in Business, Operations, or…