Assistant General Manager - PA3

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. Assistant General Manager, Fulfillment Center Operations ShipMonk | On-site - Pittston, Pennsylvania The role Running a ShipMonk fulfillment center means managing thousands of daily decisions, from inbound receiving to outbound accuracy, while keeping a team of 40+ people moving in the same direction. As AGM, you're the operator who makes that happen every shift. You'll own the P&L, drive KPIs, and build the layer of supervisory leadership that means the floor doesn't stop when you step away. This is a high-accountability role with real visibility into how the business performs. What you'll own Daily operations. Inbound, outbound, inventory accuracy, equipment maintenance, and sanitation standards. You set the expectations and hold the team to them. P&L and KPIs. You track the numbers that matter, labor cost, throughput, error rates, and you understand what levers to pull when they're off. People and culture. You hire supervisors, develop frontline leads, and build a team that doesn't need you to solve every problem. You run performance conversations directly and consistently. Cross-functional coordination. You work with customer service, sales, and other facility leaders to make sure warehouse activity doesn't create problems downstream. What you bring 6 to 8 years in fulfillment, distribution, or supply chain operations, including leading teams of 40 or more Experience managing a facility budget and hitting operational KPIs Comfort with WMS and enterprise tools (Excel, project management software, process documentation) A track record of building supervisory layers, not just managing individual contributors Strong enough communication to present to executives and work a warehouse floor in the same day Lean Six Sigma certification is a plus. A degree helps, but equivalent operational experience is fine. What makes ShipMonk different We define roles 80% and hire people who can run fast and build the other 20% themselves. We want AGMs who get engaged from day one, not just execute a playbook. If you want ownership and room to shape how a facility runs, this is the right place. Perks: Full medical, dental, and vision coverage. Unlimited PTO. 401(k). Referral bonus program. About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions, all with a merchant - first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant r…