Assistant General Manager - PA3

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. **Assistant General Manager, Fulfillment Center Operations** **ShipMonk | On-site - Pittston, Pennsylvania** **The role** Running a ShipMonk fulfillment center means managing thousands of daily decisions, from inbound receiving to outbound accuracy, while keeping a team of 40+ people moving in the same direction. As AGM, you're the operator who makes that happen every shift. You'll own the P&L, drive KPIs, and build the layer of supervisory leadership that means the floor doesn't stop when you step away. This is a high-accountability role with real visibility into how the business performs. **What you'll own** **Daily operations.** Inbound, outbound, inventory accuracy, equipment maintenance, and sanitation standards. You set the expectations and hold the team to them. **P&L and KPIs.** You track the numbers that matter, labor cost, throughput, error rates, and you understand what levers to pull when they're off. **People and culture.** You hire supervisors, develop frontline leads, and build a team that doesn't need you to solve every problem. You run performance conversations directly and consistently. **Cross-functional coordination.** You work with customer service, sales, and other facility leaders to make sure warehouse activity doesn't create problems downstream. **What you bring** - 6 to 8 years in fulfillment, distribution, or supply chain operations, including leading teams of 40 or more - Experience managing a facility budget and hitting operational KPIs - Comfort with WMS and enterprise tools (Excel, project management software, process documentation) - A track record of building supervisory layers, not just managing individual contributors - Strong enough communication to present to executives and work a warehouse floor in the same day - Lean Six Sigma certification is a plus. A degree helps, but equivalent operational experience is fine. **What makes ShipMonk different** We define roles 80% and hire people who can run fast and build the other 20% themselves. We want AGMs who get engaged from day one, not just execute a playbook. If you want ownership and room to shape how a facility runs, this is the right place. **Perks:** Full medical, dental, and vision coverage. Unlimited PTO. 401(k). Referral bonus program. **About ShipMonk** ShipMonk isn't just a 3PL; we're a **growth partner for merchants**. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions, all with a **merchant**-**first** mindset. **Why ShipMonk?** We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. - **Global Fulfillment Network:** Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. - ● **Proprietary Technology:** We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. - ● **Unrivaled Support:** We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. - ● **Transparent Pricing**: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. - ● **Committed to the Future:** We invest over $10 million annually in resear…