Assistant General Manager

**Northgate Resorts** owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The **Assistant General Manager (age 18+)** will play a key role in supporting the overall operations of the campground, serving as the second-in-command to the General Manager. Working closely with the team, the Assistant General Manager will maintain efficient and effective campground operations. Park Leadership is expected to take a service minded approach to ensure a safe, warm, and welcoming environment for our guests and employees. This position offers excellent advancement opportunities for the right person, allowing for professional growth within our dynamic team. This is a full-time position reporting directly to the General Manager. ***DUTIES & RESPONSIBILITIES*** **Day to Day:** - Establish and exemplify expectations for effective presence, supporting and observing daily operations. - Maintain the safety and wellness of the facility, handling follow-ups appropriately. - Ensure compliance with state and local regulations for staff certifications. - Manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met. - Make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach. - Facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team. - Serve as Manager on Duty on a rotational basis. - Perform the same tasks as the individuals they supervise. **People Management:** - Develop all managers through consistent feedback and goal-setting practices, utilizing internal company processes/systems. - Implement and enforce new or changed systems and policies, communicating effectively to team members. - Monitor and motivate staff to maintain a positive work environment. - Develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees. - Evaluate performance and productivity to drive continuous improvement. - Ensure the recruitment and retention of well-motivated, trained, and developed key personnel. - Manage conflicts and resolve complaints about or within the assigned departments. **Guest Relations:** - Organize and provide timely follow-up on all requests from guests and the home office. - Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences. **Project Management:** - Coordinate and oversee various projects from start to finish. - Participate in other projects and activities as assigned. - Manage inventory and supplies for assigned departments. - Collaborate with the General Manager to analyze costs, benefits, and losses of company profit. - Monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency. - Operate within prescribed budgets for labor and expenses. ***EDUCATION/TRAINING/EXPERIENCE*** - Minimum of 2-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required - Project/Construction Management experience preferred ***QUALIFICATIONS/REQUIREMENTS*** - Ability to work weekends and holiday - Ability to work long hours during peak periods - Ability to be on call 24 hours a day during occasional periods - Excellent customer service, communication and problem-solving skills - Excellent interpersonal, motivational, and writing skills - Must be able to work in a fast paced resort environment and perform physical duties of those they supervise - Must have valid driver’s license - Personable, enjoy working with children/people - Possess excellent organization and p…