Assistant Front Office Manager

**JOIN OUR TEAM!** ***We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")*** **At OHM, we are:** - A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. - Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. - Seeking supportive, collaborative, detailed-oriented people to join our team! **At OHM, we offer:** - 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible! - Health, Dental, Vision & Life Insurance - Paid Time Off, including Paid Parental Leave - Growth Potential and Career Advancement - Hotel/Restaurant Travel Perks & Discounts! ***Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!*** **Now Hiring: Assistant Front Office Manager** **Location: Double Tree by Hilton Springfield, MO** **[Assistant Front Office Manager.pdf](blob:https://workforcenow.adp.com/f102fe13-13a3-4799-b5b8-adaff33cbcaf)** **Essential Responsibilities:** - **Supervise Front Office Operations:** Oversee recruiting, hiring, performance evaluations, and training and development of Front Office staff. - **Maintain Service Quality:** Ensure adherence to OHM and brand standards, providing world-class guest service and addressing all guest needs. - **Financial Management:** Achieve budgeted revenues and expenses while maximizing profitability in the guest services department. - **Department Liaison:** Collaborate with Housekeeping, F&B, Sales, and Engineering to enhance overall hotel operations and guest satisfaction. - **Revenue Management:** Participate in property revenue meetings, contributing to revenue maximization and profitability in all areas. - **Strategic Planning:** Work with the Front Office Manager to develop both short-term and long-term financial and operational plans aligned with hotel objectives. - **Sales Participation:** Actively engage in the hotel’s sales efforts to drive revenue. - **Budget and Expense Management:** Collaborate on the creation and management of property budgets and expense plans. - **Guest Satisfaction:** Enhance guest satisfaction through team member development, job engineering, and maintaining a quality image. - **Operations Management:** Assist with Front Office operations to maximize RevPAR (Revenue Per Available Room) and overall profitability. - **Financial Procedures:** Maintain procedures for cash handling, credit control, and financial transactions. - **Security and Safety:** Ensure procedures are in place for money handling, guest security, and emergency situations. - **Reputation Management:** Work with the leadership team to manage the hotel’s reputation by responding promptly to guest reviews and concerns. - **Staff Scheduling:** Schedule team members according to labor standards and forecasted occupancy. - **Training:** Ensure staff is properly trained according to OHM and brand standards to deliver world-class guest service. - **Team Engagement:** Support team member recognition and engagement programs. - **Compliance:** Manage operations in compliance with local, state, and federal laws and regulations. - **Guest Interaction:** Greet guests warmly and proactively, ensuring a welcoming atmosphere. - **Company Policies:** Adhere to and enforce all company policies and procedures relevant to this position. - **Additional Duties:** Perform other duties and responsibilities as required or requested. **Skills & Abilities:** - Strong leadership, management, organizational, and communication skills. - Ability to identify and resolve problems efficiently. - Excellent verbal and written communication skills. - Proven ability to deliver results and motivate a diverse team. - Proficient multitasking and prioritization skills. - Experience with…