Assistant Front Office Manager - Hilton Chicago O'Hare Airport

Hilton Chicago O'Hare Airport is looking for its next Assistant Front Office Manager. As the only hotel located on the grounds of O'Hare International Airport, this role is ideal for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an **Assistant Front Office Manager**, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here's what you'll do during a typical day: - **Support daily front office operations:** Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards - **Monitor and elevate service:** Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience - **Support revenue initiatives:** Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth - **Facilitate team knowledge:** Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions - **Delight our guests:** Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards - **Oversee VIP guest experience:** Review VIP reservations and ensure an elevated and seamless check-in and check-out experience - **Inspire and develop the team:** Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment ### Qualifications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ### About the Team **How We'll Help You Thrive** At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including\*: - **Incredible travel perks** – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - **Own a piece of Hilton** – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - **Paid parental leave** – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - **Personalized caregiving support** – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - **Crisis concierge** – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - **Mental health resources** – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - **Generous paid time off…