Assistant Director Operations

About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology. Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams. At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build. Bring your perspective. Raise the standard. Build what matters. About the Role We’re looking for an Assistant Director of Operations to help lead a customer support center environment. In this role, you’ll work closely with the Director of Operations to oversee daily business activities, strengthen operational processes, support team performance, and advance strategic objectives. You’ll partner with managers, senior leaders, clients, and cross-functional teams to maintain operational excellence, deliver exceptional customer service, and strengthen client satisfaction. This role requires a collaborative leader who can use data, sound judgment, and strong business acumen to identify opportunities and drive meaningful improvements. What You'll Do Assist the Director of Operations with developing and implementing operational plans, policies, and initiatives that support company goals and continuous improvement. Partner with managers to oversee daily operations, staffing, workflows, service delivery, and team performance. Support client initiatives, participate in client meetings, and maintain alignment across teams to advance client satisfaction and strategic objectives. Oversee staff performance and partner with managers to provide coaching, guidance, and accountability. Ensure performance, quality, service, and customer-experience standards are consistently met or exceeded. Use data and analytics to support decision-making, operational problem-solving, and process improvement. Translate business strategy into practical plans and effective day-to-day execution. Identify operational trends, risks, service gaps, and opportunities for improvement. Support engagement growth through successful project delivery, strategic differentiation, and proactive partnership with Blueprint and client leadership. Champion initiatives that improve customer and employee experiences. Monitor budgets, operational costs, staffing needs, and resource allocation. Communicate operational performance, risks, blockers, tradeoffs, and recommendations clearly to leaders and stakeholders. What You'll Bring Four to six years of progressively responsible leadership experience in operations, service delivery, or a comparable fast-paced and evolving environment. Proven experience managing people, developing leaders, and improving team performance. Experience overseeing daily operations, workflows, service delivery, and performance expectations. Strong business acumen and previous accountability for quality, service, or operational-performance targets. Experience managing senior-level client expectations and resolving delivery-related concerns. Ability to translate business strategy into tactical plans and day-to-day execution. Strong strategic thinking, critical thinking, decision-making, and problem-solving skills. Ability to use data and performance metrics to identify trends, evaluate operations, and drive improvements. Strong organizational and time-management skills with the ability to oversee multiple teams, departments, and priorities. Excellent written, verbal, interpersonal, presentation, and stakeholder-management skills. Ability to co…