Assistant Director of Front Office - Grand Wailea, A Waldorf Astoria Resort

As an Assistant Director of Front Office, you’re not just supporting the Director in leading the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an **Assistant Director of Front Office** to join the *Front Office* team! Located on 40 acres of lush tropical gardens, this Forbes Recommended property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets. This includes 6 restaurants, 2 bars, a cafe, and in-room dining. In this role, you will play a vital role in assisting in the direction and administration of all Front Office operations. ***Want to learn more?*** **Want to learn more?** [Hotel Website](https://www.grandwailea.com/), [Facebook](https://www.facebook.com/grandwailea), [Instagram](https://www.instagram.com/grandwailea/), [YouTube](https://www.youtube.com/user/GrandWaileaMaui) **What will I be doing?** As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: - Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward - Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly - Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests - Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events - Run and complete daily reports, analyze data and make decisions based on data - Resolve guest issues and concerns to guest satisfaction - Recruit, interview and train team members **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an **Assistant Director of Front Office**, you’re not just supporting the Director in leading the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here's what you'll do during a typical day: - **Support front office operations:** Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination - **Ensure high service standards:** Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience - **Support revenue initiatives:** Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and…