Assistant Director - Home Care

Assistant Director - Home Care REPORTS DIRECTLY TO: Director of Home Care DEPARTMENT: Home Care CLASSIFICATION: Exempt DAYS/HOURS: Schedule as assigned BBP EXPOSURE: III TRAVEL REQUIRED: Yes LOCATION: As assigned in either Everett, WA or Kent, WA SUMMARY: The Home Care Assistant Director assists the Director of Home Care with the daily management, coordination and documentation of the Home Care Field Supervisors; the Home Care Aides, the services provided to Home Care clients; the maintenance of all documentation required by SAILS Washington, DOH and AAA contracts, our contracts with the counties, and private pay clients; and is responsible for activities required for the promotion of SAILS Washington and Home Care Services in compliance with agency philosophy, policies and procedures, and in accordance with State licensing laws and regulations. PERFORMANCE RESPONSIBILITIES AND STANDARDS: Have an in-depth understanding of the requirements for providing Home Care services, the Statement of Work, as well as Department of Health (DOH) requirements. With assistance and guidance from the Director of Home Care, the Assistant Director: Oversees day-to-day operations of home care services. Ensures compliance with contractual requirements and agreements. Will review Compliance and Training trackers regularly. Ensure staff and client schedules are implemented. Follow up with Supervisors and HCAs as needed for revision, retraining, or corrective action. Will ensure that employee timesheet/task-sheets are submitted accurately and promptly. Will track, manage, and approve overtime hours. Implementation of Policies and Program Criteria Ensure quality of services are delivered while in compliance with regulatory requirements. Will assist in responding to surveys, investigations, and audits (survey deficiencies, APS or CPS inquiries, etc.). Will ensure policies and procedures are being adhered to. Assists with and oversees incident reports for both internal and external agencies. Will ensure client files and PCSPs are complete and in compliance. Will initiate and present to the Director any changes needed regarding home care client paperwork, files, financial agreement packets, etc. New Client Onboarding With assistance from the Director, review referrals with supervisors. Meet with supervisors regarding their assigned referrals. Follow-up with supervisors on referral status and start of service dates. Hiring, Onboarding, and Orientation Will communicate staffing needs to the Director. Will meet weekly with the Director to assess recruitment needs and update acquisitions. Orient HCAs to client assessments or delegate orientations to the appropriate supervisor. With assistance from the Director, develop strategies for caregiver retention and ensure implementation by supervisors. Staff Training Will be certified to provide orientation to new hires locally. Train the trainer for HCA in person classes. CPR trainer. Other training as assigned. Communication with Team Will develop professional working relationships with clients, families, DSHS Case Managers (DDA/HCS), county AAA’s, DOH and other service providers. Will attend weekly Home Care team meetings and schedule additional meetings as needed. Customer Service & Troubleshooting With direction of the Director, the Assistant Director will: Respond to requests or complaints by employees, client and/or family/guardian of client to ensure full resolution. Will determine the need for drop-in home visits based on concern, complaint or client safety. Create growth within county With assistance from the Director, will focus on developing growth goals for the region and supervisors of the area Continuing Ed and Participation in Provider Meetings Will seek out and attend community Home Care/Long-Term Care fairs, conferences and trainings for networking, educational and marketing purposes. Will attend related seminars and training and review updated literature to keep current with the developments in th…