Assistant Director for Housing Operations and Outreach

**Position Summary:** The Assistant Director for Housing Operations (ADHO) provides leadership on a variety of departmental and University operations, with a focus on residential occupancy management, including housing applications and assignments; facilities maintenance and planning; marketing and communications; conference and visitor housing; and family housing operations; technology and date management; and other systems and programs of operational importance of University housing. This position requires the incumbent to work with diverse groups of stakeholders, including current and prospective students; parents and families; University staff and faculty; and community partners. The ADHO is a member of the Housing & Residence Life (HRL) leadership team and will contribute to departmental planning and assessment; policy review and implementation; and general program development. This is a live-on position and a University residence is provided. The ADHO will participate in the campus emergency response rotation. This position requires occasional evening and weekend responsibilities. **ESSENTIAL DUTIES & RESPONSIBILITIES** **Occupancy management** - Develop strategy for occupancy growth and operational effectiveness, including application and assignment processes - Effectively coordinate assignments, changes, and billing related to meal plans, room changes, and conduct and damage assessments - Coordinate with stakeholder groups (e.g., Athletics, Orientation) to manage early arrivals, late departures, and tailored housing needs - Create regular and ad hoc departmental communications via multiple mediums that support all aspects of department operations - Effectively utilize data management systems, including eRezLife, Workday, and others as directed **Facilities maintenance and planning** - Coordinate with Facilities Services, Computing Services, Purchasing, vendors, and other relevant entities to enact a strategy for facilities maintenance, upkeep, and RRR (repair, renovate, replace) efforts - Coordinate safety evaluations and procedures, including fire system testing, health and safety inspections, physical building security and lock maintenance, and related efforts **Marketing and communications** - Develop departmental marketing strategies and campaigns, including electronic, print, and social media - Coordinate with the Office of Admissions to establish tour schedules and scripts, and to maintain show rooms **Conference and guest housing** - Coordinate all aspects of summer conference housing, including contracting, guest relations, staffing, turnovers, and related - Coordinate year-round guest visitor housing in coordination with sponsoring University programs - Develop strategy for revenue growth and effective use of space that allows for annual maintenance **Family housing** - Manage daily operations of an 80-unit housing complex for employees, families, and graduate students - Hire, train, and supervise a team of approximately three student staff and one professional staff - Promote family housing and manage all administrative functions to maximize occupancy and service to the University community **Technology and data management** - Compile, maintain, and evaluate departmental data - With Computing Services, maintain existing vendor contracts and data systems, and lead efforts to investigate and onboard new systems as needed - Collaborate with facilities management and computer services to ensure functionality of card access, fire safety, and related systems - Develop occupancy, dining, and facilities reports for Director of Housing & Residence Life, University administration, and key stakeholders - Utilize basic statistical methods to project housing occupancy and to identify trends that may inform department operations **Operations** - Coordinate check-out processes to ensure accurate billing and refund processing - Supervise, hire, train, and evaluate approximately 40 summer and academic year Work Crew staff an…