Assistant Director, Center for Advising, Retention and Student Success

**Assistant Director** **Department:** Center for Advising, Retention and Student Success **Location:** Columbia, MO **Type:** Staff, Full-Time **Pay:** $55,000 per year **Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.** **Job Summary:** The Assistant Director provides operational support and leadership in the Center for Advising, Retention and Student Success which is comprehensive, student-centered one stop shop that integrates registration, financial aid, billing and advising services at Columbia College. The Assistant Director assists in managing daily operations, coordinating student services, and overseeing a subset of staff to ensure high-quality advising and retention initiatives. The Assistant Director collaborates with leadership to enhance student persistence, degree completion and overall success through proactive and data-informed strategies. **Essential Functions:** - Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Enrollment Services Department. - Supervise and support a designated team within the Center, ensuring effective advising, coaching and student support services. - Position is approximately 40% direct supervision, staff support, collaboration and administrative support, 25% implementation and tracking student success initiatives, and 35% of the enrollment support which includes caseload management. - Implement and oversee advising and coaching strategies that support student retention, persistence and graduation. - Manage an assigned caseload of students, providing support and guidance to promote retention, persistence and degree completion. - Assist in implementation of student success initiatives, tracking progress and ensuring alignment with institutional goals. - Work closely with leadership team in the Center for Advising, Retention and Student Success as well as leadership within Enrollment Management & Marketing to deliver initiatives supporting long term goals in retention and recruitment. - Supports the execution of strategic initiatives by managing day-to-day tasks, gathering data, and ensuring timeline communication with Directors and Sr. Director. - Provides daily operational support for advising and success services, helping resolve escalated student concerns, and ensuring staff deliver consistent, student-centered support. - Support technology integration efforts that enhance case management, student communication, and service efficiency. - Coordinate professional development opportunities for staff focusing on student-centered approaches and continuous improvement. - Oversee the implementation of appreciative advising and coaching models to support students. - Assist in managing budget allocations and expenditures related to advising and student support initiatives. - Provide guidance and mentorship to staff, ensuring proper caseload management and adherence to student success frameworks. - Respond to student inquiries, referrals, and concerns across multiple service channels, ensuring timely and effective resolutions. - Assist with evaluating policies and procedures to improve the student experience and operational efficiency. - Support the execution of institutional retention and recruitment strategies in collaboration with the leadership team. - Monitor and assess student success data to inform decision-making and program improvements. - Represent the Center for Advising, Retention and Student Success at institutional meetings, committees and events. - Assist with hiring and other personnel matters within the department. - Execute performance evaluations and feedback and work scheduling. - Facilitate team members responding and referrals for students seeking assistance through multiple service channels. - Coordinate and refine training in best practices for phone support, case management, and walk-in services to enhance student suppor…