Assistant Community Manager

At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day? Apply today! GoldOller Assistant Community Manager plays a key role in supporting the Community Manager to ensure the operational and financial success of the residential community. In the absence of the Community Manager, the Assistant Community Manager must confidently and competently assume full responsibility for the property’s operations, ensuring consistency, continuity, and exceptional service. This position is committed to delivering the Gold Standard of Service by providing outstanding customer experiences, maintaining a high level of professionalism, and fostering strong resident satisfaction. Responsibilities include overseeing rent collection processes, managing lease violations, leasing available apartment homes, supporting marketing and outreach initiatives, driving resident retention, and ensuring the community presents a polished, welcoming environment. The ideal candidate demonstrates proactive problem-solving skills and a forward-thinking mindset, especially when property or team performance falls below expectations. This role requires the ability to develop and implement action plans, communicate progress and solutions to the Community Manager, and take decisive steps to correct performance gaps. Beyond daily operations, the role assists the Community Manager in coaching, developing, and leading the team, with an emphasis on both personal and professional growth. This includes cultivating a positive work environment that promotes high employee satisfaction and team collaboration. **This position has the potential to earn both commissions and bonuses exceeding $1,000 per month.** **Financial & Administrative** - Maintain bad debt under 2% monthly. - Collect, post, and track all revenue (rent, fees, deposits). - Manage delinquent accounts, collections, and eviction processes per policy. - Complete move-in/move-out inspections and Final Account Statements. - Monitor additional income, petty cash, and monthly budget goals. - Ensure accurate, timely data entry and required reports. - Support occupancy, retention, and rental rate goals. **Office & Operations** - Serve as a professional representative of the property and GoldOller. - Conduct weekly team meetings and support the Community Manager on key initiatives. - Enforce leases, Fair Housing, safety standards, and local regulations. - Maintain an organized, guest-ready leasing office. - Attend required trainings and meetings; complete all checklists. - Use company equipment responsibly and follow all operational procedures. **Team Leadership & Development** - Assist in supervising, coaching, and motivating the leasing team. - Support with interviewing, onboarding, training, and performance feedback. - Promote a positive, team-oriented work culture and strong employee relations. - Ensure timely completion of training for yourself and your team. **Leasing, Marketing & Customer Service** - Achieve at least a 25% closing ratio and maintain strong shopping report scores. - Meet occupancy goals through proactive lead management and team coaching. - Conduct daily property walks to ensure the readiness of tour paths and vacant units. - Ensure exceptional move-in experiences and consistent follow-up with prospects. - Manage CRM activity; respond to leads and reviews within company timeframes.…