Assistant Community Manager - Anson at the Lakes

## Company Description **Preferred Apartment Communities** combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow. Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people-focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve. ## Job Description **\*\*This is not your typical Assistant Community Manager position - this role is more of a Resident Relations Specialist*.* This role is very customer service oriented, as you will be primarily focusing on resident retention and renewals\*\*** ***Where You Will Work*** You will work onsite at **Anson at the Lakes** in Charlotte, North Carolina! ***What You Will Do*** Respond to and manage resident complaints Support residents during the move-out process, which may include notice to vacate and resident transfers. Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Monitors resident retention. Assist residents with any need Help residents pay their rent online Complete move-in and move-out inspections Register cars to park on-site Register pets for existing residents Assist with package deliveries Enter in service requests for residents Answer questions regarding service requests Assisting with Notice to Vacates and gather information for move-outs Send communication to residents Coordinate and plan resident functions Responds to and manages resident complaints and/or service issues Contact residents about policy violations ## Qualifications **Qualifications** ***Who You Are*** Goal-Driven and Delight in going above and beyond to provide a great customer service experience Adaptable to Fast Pace and Shifting Priorities Nimble problem-solver Collaborative Team Player ***What You Have*** Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. A reliable mode of transportation. Ability to read, write, and speak English. ## Additional Information **What We Offer:** - **You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job** - Generous PTO program - 13 paid holidays plus 3 floating holidays and paid volunteer day - Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates - 401k with exceptional employer match - Associate Apartment Discount - Educational Assistance Program (tuition and certifications) - Company-paid employee assistance, mental health, and wellness program Preferred Apartment Communities is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), prote…