Assistant Account Manager

**Assistant Account Manager** **Department**: Sales and marketing **Reports To:** Assoc. Director of Customer Service & Fulfillment or Sr. Account Manager **FLSA Status:** Non-Exempt **Location:** Chesterton **Hybrid - In-Office:** Tuesday – Thursday **About the Role:** Are you passionate about building relationships, driving results, and delivering exceptional customer experience? As an Assistant Account Manager, you’ll play a vital role in supporting and growing key customer accounts while helping position our company as the go-to partner of choice in the industry. This is an exciting opportunity for a motivated, detail-oriented professional who thrives in a fast-paced, customer-centric environment and is eager to develop their career in sales and account management. **Essential Duties and Responsibilities:** **Account Management & Customer Support** - Develop and maintain relationships with assigned accounts and territories through proactive tele-sales activities and ongoing account management. - Maintain the main phone line by handling and routing inbound calls promptly and professionally. - Efficiently manage email communications and respond to inquiries within established Service Level Agreements (SLAs). - Ensure customer order fulfillment expectations are met by managing ETA requests and providing timely updates and reports. - Support the Account Manager by providing territory coverage and customer support during absences. - Collaborate closely with the Key Account Manager and/or Account Manager to effectively manage assigned accounts and strengthen customer relationships. - Drive revenue growth and margin performance through smart pricing, upselling, and cross-selling **Sales & Business Development Support** - Create detailed quotes and manage opportunities for assigned accounts and territories. - Actively promote and position Midwich products and services to both new and existing customers. - Identify opportunities to maximize account value through attachment selling and upselling. - Support customer retention and account growth initiatives through proactive engagement and solution-based selling. **Operational Excellence & Team Collaboration** - Work closely with business management, customer service, and fulfillment teams to ensure accurate and timely order entry and processing. - Demonstrate and embody Midwich US Values through professionalism, accountability, teamwork, and a customer-first mindset. - Perform other duties as requested, directed, or assigned. **What You Bring:** **Experience** - A high school diploma or GED is required. A college degree or relevant work experience demonstrating transferable skills is preferred. - CTS (Certified Technology Specialist) certification is a plus. - Experience in customer service, account management, sales support, or a related customer-facing role is preferred. - Experience within the Audio/Video, Technology, IT, or related industry is beneficial. **Skills & Competencies** - Strong communication, attention to detail, multitasking, and problem-solving skills. - Ability and willingness to learn, adapt, and take on new challenges. - Demonstrated ability to work effectively in a collaborative team environment while contributing to team success and leadership initiatives when needed. - Proficiency in Microsoft Office Suite, video conferencing platforms, messaging applications, and general business software. - Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment. ## **Why Join Us** - Be part of a high-growth, high-energy team - Work with leading products, partners, and technologies - Opportunities for advancement and professional development - Make a measurable impact on customers and business performance **Work Environment & Perks** - Medical, Dental and Vision Insurance - Life Insurance, Short-term and Long-term disability Insurance covered by company. - 401(k) with matching - Costco Membership - 11 Paid H…