Assistance Community Manager

**SUMMARY:** McC Management is growing, and we are in search of an Assistant Community Manager to join our impressive team of leaders! We are located across Eastern and Central Washington, with an inclusive culture of operational quality that delivers achieved goals for everyone. An Assistant Community Manager supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting tasks, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, and using the property management software to record, track, and report on all financial workings of the community. **JOB TITLE:** Assistant Community Manager **DEPARTMENT**: Onsite **REPORTS TO**: Community Manager **DUTIES AND RESPONSIBILITIES:** 1. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address service issues. 2. Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community. 3. May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification. 1. Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development. 2. Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition. 3. Performs light housekeeping as necessary. 4. Physically walks and inspects property daily, check on vacant apartments. 5. Completes move-in/move-out inspections with residents. 6. Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly. 7. Utilizes the market information to make strategic decisions for the success of the property. 8. Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations. 9. Demonstrates leasing techniques to the leasing office team and communicates expectations. 10. Answers incoming phone calls professionally and handles accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor. 11. Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor. 12. Ensures daily safety logs are maintained. 13. Communicates policy and procedure changes with community team members. 14. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems. 15. Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members. 16. Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals. 17. Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives. 18. Monitors individual team members’ performance and provides timely and constructive feedback. 19. Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques. 20. Takes a hands-on approach to any necessary duties to ensure the job is completed. 21. Strives to meet residents’ needs and create win/win situations. 22. Follows through on resident problems to satis…