Asset Protection Captain, Riverside Galleria at Tyler - Full Time

**Be part of an amazing story** Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. **Job Overview** The Asset Protection Captain's primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property. Train and coach Asset Protection / Loss Prevention staff on apprehension. Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. *Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found* [*here*](https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf)*.* **What We Can Offer You** Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. *Some additional benefits we offer include:* - Merchandise discounts - Performance-based incentives - Annual merit review - Employee Assistance Program with mental health counseling and legal/financial advice *Access the full menu of benefits offerings* [*here.*](https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf) **What You Will Do** - Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property - Develop, implement, and communicate programs to prevent theft amongst customers and employees - Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems - Respond to customer and associate incidents to facilitate first aid and minimize company liability - Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company - Investigate criminal violations against the person or property of any customer or associate that is committed on company premises - Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager - Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence - Successfully complete all security training requirements and maintain personal certifications as required by law - Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection - Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases - Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned - Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager - Responds to ala…