Asheville-Front Desk

## Description We are seeking a friendly and organized Optometry Clinic Receptionist to join our team and be the welcoming face of our clinic. As the first point of contact for our patients, you will play a crucial role in creating a positive and efficient experience. Teamwork is at the heart of our clinic's success, and we are looking for a receptionist who can contribute to our collaborative and patient-focused environment. Responsibilities: Patient Scheduling, Registration and Service: - Greet patients, by phone and in person, warmly and create a welcoming atmosphere in the clinic. - Provide exceptional customer service by answering inquiries, scheduling and reminding of patient appointments, and addressing patient concerns with empathy and professionalism. - Coordinate and manage the appointment schedule for optometrists and other clinic staff. - Collect and verify insurance coverage ensuring the collection and storage of all proper patient billing information. - Collect and verify patient information, insurance details, and medical history along with providing the necessary education on the necessary forms and documents needed for their visit. - Provide basic information to patients about clinic procedures, policies and services - Ensure accurate and complete entry of patient data into the clinic's electronic records system. - Maintain a high level of professionalism and confidentiality in handling patient information. - Assist in patient product ordering and dispensing as needed - Uphold the clinic's standards of customer service and ethical conduct. Administrative / Clinic Support: - Assist with administrative tasks and operational support, including but not limited to, filing, emailing, order placement, payment and data entry. - Collaborate with all staff members to maintain an organized and efficient clinic environment. - Work closely with optometrists, opticians, optometric technicians, and other clinic staff to ensure seamless patient care. - Communicate effectively to relay important information and contribute to a positive team atmosphere. Qualifications: - High school diploma or equivalent - Strong customer service skills focused on communication, listening and supporting a team based environment - Strong organizational abilities and attention to detail. - Proficiency in using office equipment and computer systems. - Willingness to embrace new technology and change *Elevate Eyecare is a growing network of optometry practices with team members who are passionate about delivering the best outcomes for patients.* *Our vision is to be the best place to work and to deliver the ultimate patient experience to an ever-increasing number of people.* *This is achieved through our four core values: patient first, growth-oriented, respect, and fun.* *Experience local eyecare... elevated.*