Area Vice President of Operations

Job Title/Position: Area Vice President of Operations Location: Dallas, Texas (Travel territories: DFW, TX and KC, Missouri) Reports To: SVP and General Manager of Business Operations About Luminary Hospice: At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers. About the role: The Area Vice President of Operations is a key member of the leadership team, providing strategic and operational oversight for multiple hospice agencies across the region. Reporting to the SVP & General Manager, this leader ensures agency performance, clinical quality, and patient care consistently reflect Luminary's mission and standards — while serving as a trusted thought partner on growth, compliance, and operational excellence. Job Responsibilities: Strategic Leadership & Partnership Partner with the SVP to shape and execute operational strategy, aligning agency performance with enterprise goals Advise executive leadership on field operations, workforce trends, and market dynamics Lead with a patient-first mindset, ensuring every decision reflects Luminary's mission and values Agency Operations Oversight Provide direct leadership, mentorship, and accountability to Executive Directors and agency leadership teams across multiple markets Standardize and scale operational processes to ensure consistency in care delivery and staff experience Drive performance against clinical quality, patient satisfaction, regulatory compliance, census growth, and financial benchmarks Ensure agencies are appropriately staffed and resourced to deliver timely, high-quality care Performance Management & Continuous Improvement Build and maintain a framework for monitoring KPIs, conducting regular reviews, and implementing corrective action when needed Identify opportunities to improve efficiency and reduce costs without compromising care quality Foster a culture of accountability and continuous learning by introducing and reinforcing best practices Partner with clinical leadership on quality improvement initiatives Compliance & Risk Management Ensure full compliance with federal, state, and accreditation requirements governing hospice care Monitor regulatory changes and guide agencies in proactively updating policies and procedures Partner with Compliance on audits, corrective action plans, and risk mitigation People Leadership & Culture Coach and develop agency leaders, equipping them with the tools to succeed Partner with HR and Talent Acquisition to strengthen recruitment, retention, and workforce planning Champion Luminary's culture so staff feel valued, supported, and aligned to the mission Lead through influence, building trust and engagement at every level of the organization Business Growth & Market Expansion Partner with business development to assess new markets, support agency start-ups, and drive census growth Provide operational due diligence and integration support for acquisitions Monitor the competitive landscape to help position Luminary as the hospice provider of choice Cross-Functional Collaboration Partner with clinical leadership to ensure operational decisions support exceptional patient outcomes Work with Finance on budgeting, forecasting, and margin improvement Collaborate with IT on tools, technology, and reporting for field operations Job Qualifications: Bachelor’s degree required; Master’s in healthcare administration, business, or related field preferred. 10+ years of progressive leadership…