AR Credit & Collections Specialist

We are seeking an AR Credit & Collections Specialist to support collection activities and credit review processes associated with our Order-to-Cash. This role works closely with customers, Account Executives, Customer Success Managers, and the Billing team to drive timely payment resolution, assess credit risk, and minimize financial exposure while maintaining positive customer relationships. This is a hybrid role and is open to applicants located within Mexico City, Mexico and Bucharest, Romania. In this role, you will report to the Senior Manager, Accounting Operations. WHAT YOU’LL DO: Credit Review & Risk Assessment Serve as the primary reviewer for customer accounts that do not receive automatic credit approval through Dun & Bradstreet (D&B), conducting manual credit assessments to determine appropriate next steps Evaluate the creditworthiness of prospective and existing customers by analyzing credit reports, payment history, and account standing in accordance with company credit policy Make credit decisions within authorized limits, including approving customers, recommending alternative payment terms, or declining credit where risk thresholds are exceeded Serve as the initial reviewer for all non-standard payment term and billing schedule requests, escalating to appropriate approvers in line with the company's approval authority matrix Apply policy discretion when assessing borderline accounts, balancing revenue enablement with the company's risk tolerance Communicate decisions and recommendations clearly to Sales, Collections, and other relevant stakeholders to support timely order processing Accounts Receivable Collection Responsible for a high-volume portfolio of customer accounts, driving timely payment collection activities in alignment with company targets and policies Conduct collections outreach on past-due accounts through email and phone communication to drive payment resolution and reduce aged receivables Resolve billing discrepancies, payment delays, and account-related inquiries impacting timely payment in collaboration with customers Collaborate with Sales, Customer Success, and Billing teams to address customer concerns and support account resolution efforts Escalate complex disputes, high-risk accounts, and collection concerns to senior team members or management as appropriate Maintain accurate documentation of collection activities, customer communications, and account updates within internal systems Reconcile customer accounts and support resolution of unapplied payments, credits, and billing inconsistencies Review accounts identified as potentially uncollectible and support recommendation processes in accordance with company policy Assist with onboarding support for new customer accounts, including payment terms communication and account coordination WHAT YOU’LL NEED: Enrolled in Bachelor’s Degree program in Accounting or Finance; or equivalent education and experience. At least 2-5 years of relevant experience or equivalent combination of education and/or experience Understanding of order to cash processes Basic knowledge of MS Excel Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects Previous experience managing a credit portfolio in an international context Experience using SFDC, D&B, G-Suite and Excel WHO YOU ARE: Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. Lifelong learner: You have a growth mindset – you’re here to lear…