AR Collection Supervisor

**Key Responsibilities** **Accounts Receivable** - Process customer invoices accurately and in a timely manner. - Apply customer payments (checks, ACH, wire, credit card) to the correct accounts and invoices. - Prepare daily cash receipts and reconcile AR subledger to the general ledger. - Monitor aging reports and identify delinquent accounts. - Research and resolve billing discrepancies or payment issues. - Maintain detailed and organized customer account records. - Serves as secondary support for daily bank deposit activities. **Collections** - Conduct timely collection activities for past-due accounts via phone, email, and written communication. - Work collaboratively with customers to resolve outstanding balances while maintaining professionalism. - Investigate and resolve payment disputes, chargebacks, and short-payments. - Negotiate payment arrangements when necessary. - Escalate accounts for further collection action when appropriate. **Reporting & Process Improvement** - Prepare and analyze AR aging reports for management. - Assist with month-end close activities, including AR reconciliations and journal entries. - Recommend and support process improvements to strengthen the AR and collections functions. - Ensure compliance with company policies and relevant regulations. **Qualifications** - Associate or Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience). - 2+ years of experience in accounts receivable, billing, or collections preferred. - Strong understanding of accounting principles related to AR. - Proficiency with accounting/ERP systems and Microsoft Excel. - Excellent communication and customer service skills. - Strong attention to detail, organization, and ability to prioritize. - Problem-solving mindset with the ability to work both independently and collaboratively.