Apps Support Intmd Analyst - Institutional Credit Risk Management

Join Citi's Data Solutions Production Management team and play a meaningful role in keeping business-critical applications running at their best for clients across the globe. As an Application Support Intermediate Analyst, you will deliver technical and operational support across Citi's application environment, acting as a key connector between end users, internal technology teams, and vendors to resolve issues and drive continuous improvement. This role sits within a team committed to technical excellence, where your contributions directly influence the stability, efficiency, and effectiveness of systems that matter. **Responsibilities** - Deliver technical and business support to users of Citi applications, diagnosing and resolving issues efficiently while coordinating with technology partners for longer-term solutions. - Serve as a liaison between end users, internal technology groups, and third-party vendors to ensure timely issue resolution and clear communication across all parties. - Participate in application releases across the full lifecycle — from development and testing through to production deployment — and carry out post-release validation checks following application and infrastructure updates. - Analyze applications to identify risks, vulnerabilities, and security gaps, and recommend appropriate mitigating actions. - Collaborate with development colleagues to prioritize bug fixes and define tooling requirements that improve support operations. - Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness. - Develop and maintain accurate technical support documentation to enable consistent, high-quality service delivery across the team. - Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning. **Required Qualifications & Skills** - 2 or more years of experience in application support, IT operations, or a closely related technical discipline. - Working knowledge of application support concepts, issue tracking tools, and problem management practices. - Clear and confident communicator, able to exchange technical and operational information effectively with stakeholders at varying levels of seniority. - Ability to evaluate complex situations using multiple sources of information and apply sound judgment to identify and implement appropriate solutions. - Foundational understanding of financial markets and products, with awareness of how technology strategy supports business objectives. - Demonstrated ability to plan, organize, and manage workload independently with a limited need for direct supervision. - Flexibility to work shifts between 8:00 AM to 8:00 PM, with availability to support weekend rotations as required by the business. **Beneficial Skills & Qualifications** - Experience contributing to process improvement initiatives or the standardization of support practices and procedures. - Familiarity with how application support functions integrate within a broader technology or operations organization. - Bachelor's degree or university-level qualification, or equivalent professional experience in a relevant field. **What We Offer** At Citi, you will be part of a global team where your work has real impact on the systems and services that clients around the world depend on every day. We offer a collaborative, performance-driven environment that supports your professional growth and rewards your contributions. - Access to structured learning and development programs that help you build expertise and grow your career within technology and operations. - A team environment that values knowledge-sharing, cross-functional collaboration, and continuous improvement. - Competitive compensation and a comprehensive benefits package, including wellbeing and financial wellbeing support. **Linux** • 2 - 3 years of experience **Database** • Good SQL experience in any of the RDBMS.…