Apprenticeship - IT Support Engineer

About the Role Launch your IT career as an IT Engineer Apprentice at GSR, a global crypto trading firm. You will gain hands-on experience in a fast-paced technology environment while working towards a Level 3 Information Communications Technician qualification with BPP. You will spend four days each week supporting the macOS devices, SaaS platforms, and workplace technology that keep our business running, with one day dedicated to structured learning. Your training and day-to-day work will be closely aligned, allowing you to apply what you learn and build the foundations of a career in engineering and technology. You will work alongside experienced engineers who will support and mentor you throughout the programme. No previous commercial IT experience is required; we are looking for curiosity, attention to detail, and a genuine willingness to learn. What You’ll Do Help colleagues resolve hardware, software, connectivity, and access issues. Set up and support laptops, user accounts, and workplace technology. Assist with the cloud-based tools and software used across the business. Support employee onboarding, device management, software updates, and routine maintenance. Keep support tickets, equipment records, and technical guides accurate and up to date. Explore how AI, scripting, and automation can improve everyday IT support. What You Need to Apply A-Levels or an equivalent qualification. A genuine interest in technology and how things work. Basic familiarity with computers and everyday software. Strong attention to detail and a logical approach to solving problems. Clear communication skills and confidence working with different people. Reliability, professionalism, and a willingness to learn. The confidence to ask questions and take feedback on board. Experience with macOS, scripting, home technology projects, troubleshooting computers, or using AI tools would be helpful, but is not essential. About GSR GSR is a global crypto trading and investment firm. We work with companies and institutions across the digital asset industry, helping them access markets, manage liquidity, and grow their businesses. We have been operating in crypto for more than a decade and combine deep market experience with technology to support our clients and partners around the world. What We Offer £32,000 per annum A collaborative and transparent company culture founded on Integrity, Innovation, and Performance. Benefits including healthcare, dental, vision, retirement planning, 30 days of holiday, and free lunches when in the office. Hybrid working pattern across our global offices in London, the US, Singapore, Zug, and Malaga. A strong Corporate and Social Responsibility program, including charity matching and volunteer days. Equal Opportunity Statement GSR is proudly an Equal Employment Opportunity employer. We do not discriminate based on any legally protected characteristics such as race, religion, colour, national origin, sexual orientation, gender, gender identity, gender expression, or age. We operate as a meritocracy — all aspects of hiring, promotion, and performance management are based on business needs and individual merit and competence. Learn more about us at www.gsr.io