Application Support Engineer

We are seeking a Application Support Engineer to provide front-line and advanced application support for our proprietary loan management platform. This role is internal customer-focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high-quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and continuous improvement of our support processes in a modern, cloud-based environment. **This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US. Key Responsibilities Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues. Triage incoming support cases, determine severity and impact, and manage issues through resolution. Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases. Provide hands-on support for web browser-related issues , including cache/cookie problems, compatibility issues, and use of browser developer tools. Investigate and resolve data issues using SQL Server , including writing SQL queries to analyze and correct data discrepancies. Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development. Monitor, investigate, and document application issues within Azure cloud environments . Use Azure DevOps to log, track, and update incidents, defects, and support-related work items. Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings. Validate fixes and communicate resolution updates clearly to users. Support application releases by assisting with smoke testing, post-deployment validation, and user communications. Create and maintain support documentation, runbooks, and knowledge base articles. Manage multiple active support cases while meeting response and resolution expectations. Required Technical Knowledge Strong experience supporting applications built with .NET / C# . Working knowledge of Microsoft Azure cloud platforms , with experience supporting cloud-hosted applications. Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams. Proficiency with SQL Server , including writing and executing SQL queries for troubleshooting and data correction. Strong understanding of web technologies and practical experience troubleshooting modern web browsers (Chrome, Edge, Firefox, Safari). Familiarity with application logging, monitoring, and basic performance troubleshooting. Qualifications & Skills 3+ years of experience in technical support, application support, or production support roles. Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. Excellent customer service and communication skills, with the ability to explain technical issues in clear, user-friendly language. Strong problem-solving skills and attention to detail. Ability to remain calm, organized, and effective while handling multiple issues and priorities. Collaborative mindset and comfort working closely with engineering and product teams. Experience working in an Agile or fast-paced support environment is a plus. Competitive Base Salary- $70,000 - $85,000 based on experience About Fora Financial Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver…