Appliance Installer

## Description **Setting the Standard in Luxury Appliance Installation.** **Who we are:** Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”. **About The Role:** We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built-in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care. **What you will be doing each day:** - Install high-end built-in and freestanding appliances (refrigeration, wine/beverage units, panel-ready models, ovens, microwaves, vent hoods, ranges/cooktops, dishwashers). - Perform site surveys to confirm installation readiness. - Complete custom and built-in installs with precise, seamless fit. - Coordinate with customers, contractors, and project managers to address site-specific issues. - Install appliances to manufacturer specs and building codes, connecting all required utilities safely. - Test appliances thoroughly and troubleshoot any issues. - Provide professional customer support on operation, care, and maintenance. - Follow all safety protocols and ensure compliance with quality and regulatory standards. - Document installations with required photos and upload them to service software. - Report any issues or unusual conditions to the Customer Experience team promptly. **We are looking for individuals with:** - Strong knowledge of appliance installation, especially high-end and luxury brands (Sub-Zero, Wolf, Thermador, JennAir, etc.). - At least 2+ years of experience installing residential appliances, including custom and panel-ready units. - Proven ability to diagnose and resolve installation challenges with minimal customer disruption. - High accuracy in leveling, aligning, and securely connecting appliances. - Manufacturer certifications required. - Skilled in using installation tools, performing site surveys, and working in tight spaces; able to lift heavy appliances. - Excellent communication skills and a professional, customer-focused demeanor. - Experience troubleshooting independently and documenting work in service/delivery management software. **What we offer:** - Personal and Professional Development opportunities - Employee Stock Ownership Plan (ESOP) - Paid-Time Off - Birthday off with pay - Paid Parental Leave - Educational Reimbursement - Generous product discount - 401K retirement plan with company match - Health, Life, Dental, and Vision Insurance - Long, short term disability insurance - Health and Wellness Program - Fun company activities - involvement in the community! To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com BostonFAM is an Equal Opportunity Employer