App Review Board Investigator

Apps are changing the world and enriching people’s lives, driven by developers dedicated to creating extraordinary experiences that delight customers. Apple’s Worldwide Developer Relations team (WWDR) provides the services, resources and guidance that empowers the world’s most dynamic developer community to push the boundaries of innovation and bring the next big app ideas to Apple’s platforms for customers worldwide. WWDR also offers programs to help developers connect with experts, learn about the latest Apple tools and technologies, and adopt best practices to supercharge app development. ## Description The App Review Board team is a critical part of the App Review process, serving as a dedicated resource for developers to appeal decisions, receive detailed feedback on their app’s review, and suggest changes to the guidelines. We investigate appeals across all platforms and guidelines, collaborate closely with App Review, and partner with internal teams to address developer concerns effectively. Our mission is to deliver an exceptional developer experience by handling every appeal with expertise, integrity, and a commitment to meaningful outcomes. This role demands a detail-oriented mindset, strong investigative skills, a comprehensive understanding of the App Review Guidelines, and the confidence to make sound decisions in a fast-moving environment. ## Responsibilities Develop deep expertise in the App Review process and guidelines Make well-reasoned decisions quickly in ambiguous, high-pressure situations Deliver clear, constructive written feedback directly to third-party app developers Work cross-functionality with partners within WWDR and Apple Legal on incoming appeals, guideline change suggestions, and sensitive matters involving regulatory compliance, fraud, and trust & safety Collaborate with teammates to surface insights and drive meaningful improvements to business processes ## Minimum qualifications 2+ years of experience in App Review or a comparable field Demonstrated ability to handle sensitive and confidential information with integrity and discretion Exceptional written and verbal communication skills Strong background in customer service and conflict resolution ## Preferred qualifications Analytical mindset with the ability to break down complex problems Proven ability to collaborate cross-functionally, present information effectively, and influence outcomes Genuine curiosity and a commitment to continuous learning and improving developer experience Ability to prioritize, stay focused, and manage a demanding workload in a dynamic environment Positive, adaptable, and results-driven approach to work Bachelor’s degree or equivalent experience