Apartment Maintenance Service Manager (M1)

**WHAT WE ARE LOOKING FOR:** We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances. **WHAT WE EXPECT FROM YOU:** - Hiring, train, coach, counsel, and manage a successful service team - Encourage and build positive relationships with all team members, customers, and vendors - Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times - Monitor daily activities of service team to ensure product and service quality - Maintain accurate logs of, and schedules for, all maintenance work and materials - Perform daily checks of overall community appearance - Perform service technician responsibilities as necessary - Schedule, conduct and document regular meetings with service team members - Schedule and manage appropriate contracts - Provide high levels of service to all customers and team members - Aid in preparation of annual budget and community plans - Respond in emergency situations, as needed - Stay abreast of industry trends - Demonstrate behaviors that cultivate a positive work culture - Contribute to community and company engagement efforts - Perform other duties as assigned by manager or supervisor **JOB KNOWLEDGE & SKILLS:** - Ability to perform all Service Technician duties - Excellent written and verbal communication skills - Outstanding interpersonal skills - Exceptional customer service skills - Ability to effectively lead, coach, and motivate - High-level critical thinking skills - Knowledge of current applicable laws - Strong organizational skills - Adaptability and flexibility in fast paced environments - Ability to keep neat and accurate records - Knowledge of contract requirements - Understanding of basic mechanical and mathematical principles - Ability to lift 80 pounds to the shoulder and carry it - Aptitude with Microsoft Word and Excel - Experience with Yardi software products a plus - M-II level training - Five years of experience in a supervisory role in maintenance or service-related environment - Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment