AP/Expense Associate

## Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. ## Job Description **Monday-Friday 8am-5pm** - Utilize appropriate logs and/or tracking software for all-expense processing work - Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle - Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received - Complete data entry to appropriate expense processing software, as needed; may include adding accounts, vouchers, requests, general ledger numbers and/or obtaining correct documentation and/or approvals - Review requests for compliance with policies and/or procedures; escalate concerns to supervisor - Use established procedures, standards, and formats to complete expense processing requests to client satisfaction - Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - Communicate with team members, lead, supervisor or client on job or deadline concerns - Meet contracted deadlines for service delivery to our clients - Troubleshoot basic software or hardware problems - Utilize appropriate logs and/or tracking software for all-expense processing work - Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle - Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received - Complete data entry to appropriate expense processing software, as needed; may include adding accounts, vouchers, requests, general ledger numbers and/or obtaining correct documentation and/or approvals - Review requests for compliance with policies and/or procedures; escalate concerns to supervisor - Use established procedures, standards, and formats to complete expense processing requests to client satisfaction - Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - Communicate with team members, lead, supervisor or client on job or deadline concerns - Meet contracted deadlines for service delivery to our clients - Troubleshoot basic software or hardware problems ## Qualifications - High school diploma or equivalent required; Associate Degree or advanced degree preferred. - 1–2 years of related financial experience in a professional services organization; experience in legal, banking, or large corporate environments preferred. - Prior knowledge of financial systems such as Aderant Expert, Chrome River, Elite, Concur, or other comparable systems preferred. - Proficiency in MS Office and spreadsheet software applications required. - Proven customer service skills to create, maintain, and enhance client relationships. - Excellent organizational skills with the ability to manage multiple assignments simultaneously. - Ability to maintain confidentiality of sensitive materials/documents. - Strong attention to detail, time‑management, and problem‑solving skills. - Strong written and verbal communication skills. - Ability to maintain professional composure when working with immediate deadlines. - A…