Analytics Engagement Manager

About Definitive Healthcare : At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011. We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. About the Role As an Engagement Manager , you will be quick to understand the client’s business needs and identify data-driven solutions. Your primary objective is to ensure customers in your assigned book of business are successful in the adoption, utilization, expansion, and retention of Definitive Healthcare’s analytic services. You will play a key role in positioning our services, proactively monitoring service revenue performance in your book of business and delivering consultative insights that maximize the value of Definitive Healthcare’s solutions for your clients. The ideal candidate will have deep customer consultative experience, possess solid technical and business intelligence skills, and demonstrate expertise in positioning healthcare analytics and insights services. What You’ll Do Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services. Translate client business requirements into clear, actionable specifications for technical teams, ensuring accurate and timely delivery of solutions SOW Development: Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation. Collaboration: Partner with internal knowledge centers to champion Definitive Healthcare solutions within customer systems and drive adoption of our services. Thought Leadership: Provide thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems. Escalations: Coordinate appropriate parties for escalation of client issues. Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery. Upsell Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives. Service Positioning: Clearly articulate the value and benefits of Definitive Healthcare’s services to clients, aligning offerings with their strategic goals and identifying opportunities for expanded engagement. Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship. Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer. Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client. Revenue & Utilization Monitoring: Track and analyze services revenue, utilization, and margins for assigned accounts, ensuring alignment with internal growth objecti…