Analyst 1, CyberTipline

TITLE: Analyst 1, CyberTipline FLSA: Exempt DIVISION: Exploited Children Division (ECD) DEPARTMENT: CyberTipline AREA OF FOCUS: Public Reports TRAVEL REQUIREMENT: Local travel for presentations may be required. Occasional travel for out-of-state training is required. HOURS and SCHEDULE: Basic hours are Monday – Friday, 9:00am to 5:30pm. However, this position entails some evening (12pm-8pm, and 2pm-10pm) and Saturday shift work on a rotating basis. Ability to work flexible hours, including holidays, is required. On-call availability and after-hour and weekend response for this position is required. SUPERVISION RECEIVED: Position reports to the Program Manager of CyberTipline and may work under the supervision of a team leader. SUPERVISION EXERCISED: This position is not supervisory. RESPONSIBILITY FOR PUBLIC CONTACT: Position requires daily contact with victims and survivors on sensitive issues. Frequent contact with caregivers, reporting persons, law enforcement, community outreach groups, Electronic Service Providers, and other relevant groups and individuals requiring courtesy, discretion, and sound judgment is also required. GENERAL DESCRIPTION: Position is responsible for providing overall analysis and case related support services to CyberTipline Reports, with a strong emphasis on communication with survivors, child victims, caregivers and others. Such assistance requires an employee that can handle exposure to sensitive content, employing a victim-centric approach with all communications, demonstrating empathy and support for survivors and their families. CyberTipline reports may contain graphic child sexual abuse material (CSAM) or links to CSAM online. This content may depict minors and/or adults. CyberTipline reports may also contain text describing child sexual exploitation. This candidate should be a motivated self-starter who has a background working with survivors of severe forms of exploitation. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct background research on CyberTipline leads, using both internal and external sources of information, in an effort to reduce child sexual exploitation. Review and process child sexual exploitation reports that are received by NCMEC’s CyberTipline or generated by the ECD following established guidelines and make available to law enforcement agencies per ECD policy. Enhance and expand the CyberTipline public reporting experience (especially related to those who may be survivors or victims of child sexual exploitation) including leading efforts with client tracking, referrals to Family Advocacy Division (FAD) etc. Engage in specialized report processing related to victim and survivor issues which involves gathering information from and providing support and resources to reporting people and/or child victims through phone calls and emails. Provide assistance to survivors on a case by case need as part of NCMEC's mission to serve victims and families. Work closely with law enforcement, specifically the ICACs to streamline and improve resources available for victims and survivors of child sexual exploitation. Work collaboratively with relevant NCMEC staff on specific projects or cases involving exploited child victims. Enhance the efforts of the CyberTipline to notify ESPs of apparent child pornography content and continually monitor CSAM webpages to document the removal of content by ESPs in a timely fashion; ensure up to date instructions on NCMEC website on how to notify companies of CSAM. Monitor and ensure appropriate delivery of service on ECD aspects of the family and survivor support email accounts. Promote coordination and collaboration between CVIP and CT on survivor service-related items. Respond to written and verbal requests for Technical Assistance and information from law enforcement and other NCMEC divisions, to include answering the general phone lines. Monitor and maintain electronic files on reports and cases within the CyberTipline. Review child sexual abuse mat…