AMS - Dispatcher

**Position Summary:** We are seeking a reliable and detail-oriented Dispatcher/Office Administrator to support daily field operations and office functions. This role requires strong communication skills, the ability to multitask, and a proactive approach to solving problems. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment. Must be bilingual **Key Responsibilities:** **Dispatch & Field Coordination** - Receive, prioritize, and dispatch daily work orders to technicians. - Monitor job progress and ensure timely completion of tasks. - Maintain clear communication between office staff and field teams. - Adjust schedules as needed based on emergencies, delays, or workload. - Track technician availability, time, and materials used. **Office Administration** - Answer phones, emails, and customer inquiries professionally. - Assist with data entry, documentation, and recordkeeping. - Support invoicing, work order entry, and billing accuracy. - Maintain organized digital and physical filing systems. - Order office supplies and assist with general office operations. **Customer Service** - Provide timely updates to clients regarding scheduling and service status. - Handle customer concerns or escalations professionally. - Ensure a positive customer experience with each interaction. - All other duties as assigned **Qualifications** - Previous dispatching or administrative experience preferred. - Strong communication and multitasking skills. - Proficient in Microsoft Office and basic computer applications. - Ability to remain calm and organized under pressure. - Reliable, punctual, and able to work independently. - Experience in construction, maintenance, or service industry a plus. **Benefits**: - Dental insurance - Health insurance - Life insurance - Paid time off - Vision insurance