AMPERA INC

**Ampera Clean Energy**Location: On-site — Palm Beach Gardens, FL 33418 Type: Full-time Reports to: Director of IT & AI Works closely with: IT Director and Infrastructure & Security Engineer (escalations) About the role Ampera is a nuclear / small modular reactor company, and we're growing fast. Our IT team keeps a busy, on-site engineering organization productive while maintaining a strong, security-conscious IT environment. We're hiring a Tier-1 IT Support Technician to be the friendly first point of contact for day-to-day IT. What you'll do · Own the day-to-day ticket queue and provide first-response support. · Run new-hire onboarding logistics including device setup and day-1 support. · Handle offboarding and device collection. · Support printers, peripherals, meeting rooms, and Teams-room A/V. · Provide end-user support for passwords, MFA, applications, Windows, and macOS. · Manage hardware inventory and asset tracking. · Document procedures and maintain runbooks. · Follow IT security procedures and escalate appropriate issues. What you bring · 1–2 years in helpdesk or desktop support (or equivalent training/certification). · Comfort troubleshooting Windows, macOS, printers, and peripherals. · Experience with a ticketing system. · Strong customer service and communication skills. · Reliable on-site presence and ability to handle IT equipment. · Attention to detail and adherence to security procedures. Nice to have (not required) · Basic familiarity with Microsoft 365, Entra, or Intune. · CompTIA A+ / ITF+ or similar certification. · Experience in a regulated or security-conscious environment. · Interest in infrastructure and security career growth. What success looks like (first 90 days) · Own the ticket queue and onboarding logistics. · Ensure new hires are productive on day one. · Maintain accurate asset records. · Document recurring issues as reusable runbooks. Additional details · Full-time, on-site position in Palm Beach Gardens. · Employment contingent on successful background screening. · Compensation range to be set with HR/Finance. · Ampera Clean Energy is an equal opportunity employer.