ALOFT Front Desk Agent / Re:Fuel Attendant (Part-Time)

**Front Desk Agent / Re:Fuel Attendant (Part-Time)** **Location:** Aloft Hotel, Mount Laurel, NJ **Schedule:** Part-Time | 6:00 AM – 11:00 AM ## Position Summary Aloft is seeking an energetic, customer-focused team member to serve in a hybrid role as both a Front Desk Agent and Re:Fuel Attendant. This position is responsible for delivering exceptional guest service by assisting with front desk operations while maintaining the Re:Fuel grab-and-go food and beverage area during the morning hours. The ideal candidate is friendly, organized, and able to multitask in a fast-paced hospitality environment. ## Essential Duties & Responsibilities ### Front Desk Agent Responsibilities - Welcome guests with a warm and professional demeanor. - Check guests in and out efficiently using hotel management systems. - Answer incoming phone calls and assist with guest inquiries. - Process reservations, room assignments, and payment transactions. - Address guest concerns and escalate issues when necessary. - Maintain accurate guest records and ensure confidentiality. - Provide information regarding hotel amenities, services, and local attractions. ### Re:Fuel Attendant Responsibilities - Prepare and stock breakfast and grab-and-go food and beverage items. - Ensure Re:Fuel area remains clean, organized, and fully stocked throughout the shift. - Monitor food quality, freshness, and presentation standards. - Maintain proper food safety and sanitation practices. - Replenish coffee stations, beverages, snacks, and condiments. - Track inventory needs and communicate restocking requirements to management. - Assist guests with food and beverage purchases and questions. ### General Responsibilities - Maintain a clean and welcoming lobby and guest service areas. - Follow all hotel policies, safety standards, and brand requirements. - Work collaboratively with housekeeping, maintenance, and management teams. - Perform additional duties as assigned to support hotel operations. ## Qualifications - High school diploma or equivalent preferred. - Previous hotel, hospitality, retail, or food service experience preferred. - Strong customer service and communication skills. - Ability to multitask and prioritize responsibilities effectively. - Basic computer proficiency and ability to learn hotel software systems. - Ability to stand, walk, bend, and lift up to 25 pounds as needed. - Reliable attendance and punctuality required. ## Skills & Competencies - Guest-focused attitude - Professional appearance and demeanor - Strong organizational skills - Attention to detail - Team-oriented mindset - Ability to work independently with minimal supervision ## Benefits - Competitive hourly wage - Employee hotel discounts - Flexible part-time schedule - Opportunity for growth within the hospitality industry