ALM Platform Engineer

This role sits in Ford’s Connected Vehicle Software’s Work Management System team, supporting an enterprise-scale Jama Connect environment used across vehicle development. Your responsibilities will be divided between ongoing operational support and implementing project-driven improvements, focusing on updating application lifecycle management processes, enhancing system integrations, and increasing comprehensive traceability for engineering teams and organizational leadership. **What you'll do...** - Operate and support Jama Connect in an enterprise-scale, including administration, troubleshooting, and user enablement via a ticket-driven support model. - Configure and maintain Jama Connect projects: item types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates. - Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolution with internal partners and vendors as needed. - Deliver platform improvements, including new capabilities, process standardization, and usability enhancements that improve engineering outcomes. - Build, maintain, and enhance integrations between Jama Connect and adjacent toolchains (e.g., issue tracking, test management, source control, CI/CD) using REST APIs and scripting/automation. - Troubleshoot integration failures end-to-end (authentication, data mapping, event timing, API limits), implement fixes, and improve monitoring/operability to reduce recurring incidents. - Plan and execute data migrations, cleanup, and standardization efforts (field normalization, duplicate reduction, hierarchy/relationship repair) to improve data quality and reporting reliability. - Support data exchange activities using ReqIF (import/export), including migrations, supplier/customer interchange, and troubleshooting data/relationship fidelity. - Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage, status, gaps, risk/aging), with an emphasis on actionable insights. - Contribute to governance: define and maintain standards, templates, best practices, and change-management practices that scale across a large engineering organization. **You’ll Have…** - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent combination of education and experience). - 3–5 years of experience administering, supporting, or engineering solutions around an ALM/requirements/test/issue platform. - Hands-on experience with at least one comparable tool such as Polarion, IBM DOORS/DOORS Next, Azure DevOps, or similar. - 3-5 years’ experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross-organization data exchange. - 3-5 years’ experience with Intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability. - 3-5 years’ experience with working knowledge of REST APIs (authentication, endpoints, payloads, pagination) and the ability to use APIs to integrate systems and automate repeatable tasks. - 3-5 years’ experience Demonstrating the ability to troubleshoot integrations and production issues using logs, data analysis, and systematic root-cause investigation. - 3-5 years’ experience working in a ticket-driven support model with strong written communication and customer focus. - Ability to balance operational support with delivery of project-based enhancements in a multi-stakeholder environment. **Even better, you may have…** - Experience with Atlassian Jira and Confluence, including workflow concepts and cross-tool traceability. - Experience with integration platforms such as Planview Hub (or similar iPaaS/connectors) to connect ALM toolchains. - Familiarity with GitHub and GitHub Actions, especially where automation supports ALM governance and traceability. -…