Alfred Beverly Hills Cafe Manager

**About Alfred** Alfred first opened in 2013 on Melrose Place with a singular vision: to become the neighborhood coffee shop of LA. Fueled by consistent innovation, everyday excellence, and creative partnerships, Alfred delivers a whole experience – all part of our ongoing mission to invite everyone into our world and give them every reason to stay. With more than 20 locations across Los Angeles and beyond, Alfred continues to set the bar for coffee culture worldwide. **Job title:** Cafe Manager **Location:** Beverly Hills **Reports to:** Area Manager **FLSA Status:** Exempt **Wage:** $70,304 - $80,597 + bonus/incentives The Cafe Manager is responsible for leading the daily operations, team performance, and overall guest experience of an Alfred location. This role oversees all aspects of cafe execution, including hospitality, staffing, financial performance, operational standards, and employee development. The Cafe Manager sets the tone for the store by cultivating a positive team culture, maintaining high product and service standards, and ensuring operational excellence across every shift. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, leads with accountability and hospitality, and is passionate about building strong teams and exceptional customer experiences. **What You'll Do** **Leadership & Team Development** - Lead, coach, and develop team members through ongoing feedback, training, and performance management. - Foster a positive, accountable, and team-oriented work environment that reflects Alfred’s values and culture. - Support recruiting, interviewing, hiring, onboarding, and ongoing employee development in partnership with executive leadership. - Ensure all team members are properly trained in operational procedures, hospitality standards, and product knowledge. - Establish clear performance expectations and coach employees toward growth and improvement. - Address employee performance concerns professionally and document developmental plans when necessary. - Lead by example and set the standard for professionalism, urgency, communication, and hospitality. **Customer Experience & Hospitality** - Uphold and model exceptional hospitality standards, ensuring every guest receives a welcoming and consistent experience. - Resolve customer concerns proactively and professionally while maintaining a calm, solutions-oriented approach. - Ensure team members maintain strong knowledge of Alfred products, services, and menu offerings. - Create a cafe environment that is warm, inclusive, efficient, and reflective of the Alfred brand. **Operations & Store Management** - Oversee daily cafe operations to ensure efficiency, cleanliness, organization, and consistency across all shifts. - Manage scheduling and labor planning to support business needs while maintaining labor targets. - Oversee cash handling, deposits, POS operations, opening/closing procedures, and store administrative functions. - Maintain inventory levels, product organization, and ordering processes while minimizing waste and controlling costs. - Ensure compliance with all company policies, operational procedures, food safety standards, and health regulations. - Maintain high standards for store appearance, merchandising, equipment maintenance, and overall operational readiness. - Utilize operational tools and communication platforms, including Slack, email, and reporting systems, to maintain alignment and accountability. **Financial Performance & Business Operations** - Support sales growth and profitability by managing labor, inventory, supplies, and operational expenses. - Execute promotions, seasonal launches, and business initiatives effectively within the cafe. - Monitor operational performance and identify opportunities to improve efficiency, customer experience, and store profitability. **Product Quality & Standards** - Ensure all beverages, food items, and retail offerings consistently meet Alfred quality and presentation st…