Alerts Analyst

As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client’s Payment Service Provider (PSP) system. You will be responsible for the following key tasks: - **Transaction Management:** Efficiently locate and address alert transactions in the PSP system. - **Refund Processing:** Issue refunds for transactions identified as requiring refunds. - **Subscription Management:** Cancel active subscriptions associated with these transactions. - **Documentation:** Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet. - **Merchant Communication:** Engage with merchants as needed to enroll them in the service, resolve issues, and provide updates for reporting purposes. - **Process Improvement:** Offer suggestions and innovative ideas to enhance and streamline the alert management process. **Qualifications:** - Proficiency in **English** - Must - Experience with **Chargebacks** - Must - Proficiency in **Excel/Google Sheets** - Must - **Attention to Detail:** Exceptional accuracy and thoroughness in managing transaction details - **Must!** - **Analytical Skills:** Strong analytical capabilities to assess and resolve transaction-related issues. - **Efficiency:** Ability to work effectively in a large scale, fast-paced environment while maintaining high standards. - **Customer service experience** - Strong Advantage - **Adaptability:** Willingness to work on a shifting schedule, including holidays, to ensure continuous operation and support. - **Technical Requirements:** Possess a personal computer with reliable internet connectivity, including backup internet and battery solutions to maintain consistent productivity. - **Tech Oriented (Must):** working with payment processors (such as Stripe, Shopify, etc..) - Advantage The ideal candidate will exhibit a blend of meticulous attention to detail, strong problem-solving skills, and a proactive approach to improving processes. Effective communication with merchants and the Head of Alerts is essential. If you are adaptable and ready to contribute to a dynamic team, we encourage you to apply.