AL - Hospitality Aide

The Hospitality Aide is responsible for providing non-clinical support and assistance to residents in a healthcare or long-term care facility. This role involves helping residents with daily activities, maintaining a clean and comfortable environment, and ensuring that their needs are met in a compassionate and respectful manner. The Hospitality Aide supports the nursing and care teams by providing excellent customer service, engaging with residents, and enhancing their overall quality of life. ### **Key Responsibilities:** - **Resident Assistance:** - Provide companionship and engage with residents through conversation, activities, and social interaction. - Assist residents with non-medical needs, such as making beds, tidying rooms, delivering linens, and ensuring personal items are easily accessible. - Help residents during mealtime by serving meals, assisting with food and drink, and ensuring residents are comfortable. - Respond promptly to residents' calls for assistance, addressing requests or notifying clinical staff as needed. - **Environment Maintenance:** - Ensure residents’ rooms and common areas are clean, organized, and free from hazards. - Deliver and distribute clean linens, towels, and other supplies as needed. - Assist with setting up and cleaning dining areas before and after meals. - Help maintain a pleasant and comfortable living environment for all residents. - **Resident Comfort:** - Support residents in maintaining a sense of dignity and independence. - Assist residents with personal care needs, such as brushing their hair, adjusting their pillows, or ensuring they have water and snacks. - Provide emotional support to residents by offering a kind ear and ensuring their comfort and satisfaction. - **Team Support:** - Work collaboratively with nursing and care staff to ensure that residents’ needs are met. - Report any concerns regarding residents' health or well-being to the nursing team promptly. - Assist with transporting residents to activities, dining areas, or appointments within the facility. - **Activity Support:** - Assist the activities department by helping residents participate in recreational or social events, such as arts and crafts, games, or group activities. - Encourage residents to participate in facility programs and help them navigate to and from activities. - **Education:** High school diploma or equivalent required. - **Experience:** Previous experience in a healthcare, customer service, or hospitality setting is preferred but not required. - **Skills:** - Strong interpersonal and communication skills with the ability to build positive relationships with residents. - Compassionate, patient, and caring attitude. - Ability to follow instructions and work well as part of a team. - Good organizational skills and attention to detail. ### **People-Centered Rewards:** - Health benefits including Medical, Dental & Vision - 401k with company match - Early Pay via Tapcheck! - Employee Perks & Discount program - PTO + Company Holidays + Floating Holidays - Referral Bonus Program - Mentorship Programs - Internal/Upskilling Growth Opportunities - Continued Education Loan Repayment Program powered by Clasp