Airport Passenger Services Dispatcher

The Wheelchair Passenger Services Dispatcher / Coordinator at Nashville International Airport (BNA) is responsible for coordinating and assigning wheelchair service agents to ensure safe, timely, and professional assistance to passengers requiring mobility support. This position plays a critical role in supporting airline partners at BNA while upholding ABM’s standards for safety, service excellence, and operational efficiency. The Dispatcher/Coordinator ensures compliance with ADA requirements, airline service agreements, and airport operational procedures while supporting the high passenger volume and dynamic environment at BNA. **Pay: $17.75 per hour.** The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit [ABM Employee Benefits | Front Line Team Members](https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf) The Wheelchair Passenger Services Dispatcher / Coordinator at Nashville International Airport (BNA) is responsible for coordinating and assigning wheelchair service agents to ensure safe, timely, and professional assistance to passengers requiring mobility support. This position plays a critical role in supporting airline partners at BNA while upholding ABM’s standards for safety, service excellence, and operational efficiency. The Dispatcher/Coordinator ensures compliance with ADA requirements, airline service agreements, and airport operational procedures while supporting the high passenger volume and dynamic environment at BNA. ### Responsibilities **Operational Dispatch & Coordination (BNA-Specific Environment)** · Receive and prioritize wheelchair service requests from multiple airline partners operating at BNA. · Monitor flight schedules, gate assignments, delays, diversions, and irregular operations (IROPs) within BNA terminals. · Assign wheelchair agents strategically across concourses to maintain efficient coverage and minimize passenger wait times. · Adjust staffing coverage during peak travel periods, special events, weather disruptions, and holiday travel. · Track service completion times to ensure compliance with airline service level expectations. **Airline & Airport Communication** · Serve as ABM’s primary coordination contact for airline gate agents, ticket counter staff, and BNA operations personnel. · Provide real-time updates on service status and staffing coverage. · Escalate operational challenges, passenger concerns, or safety issues to ABM leadership promptly. · Maintain professional working relationships with airline station managers and airport stakeholders. **Safety & Compliance** · Ensure all wheelchair services are delivered in compliance with ADA standards and ABM safety policies. · Promote safe passenger handling techniques and proper equipment use. · Monitor adherence to airport security and badging requirements. · Report incidents, service irregularities, or safety concerns according to ABM and BNA protocols. **Team Support & Workforce Coordination** · Support supervisors with shift coverage planning and attendance tracking. · Coordinate agent assignments across BNA concourses to maintain balanced workload distribution. · Assist with onboarding and training of new dispatch personnel as needed. · Reinforce ABM’s culture of accountability, professionalism, and customer focus. **Administrative & Reporting** · Maintain daily dispatch logs and performance tracking records. · Document service delays, complaints, and operational challenges. · Assist management in preparing reports related to staffing levels and service metrics. · Perform other duties as assigned. ### Qualifications -High school diploma or GED required. · Prior experience in airport operations, aviation services, logis…