AIOS Engagement Lead

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What’s the Opportunity? The AIOS Engagement Lead is a client-facing leadership role responsible for the client relationship, engagement roadmap, adoption, and measurable business outcomes for an AI transformation initiative delivered through Zafin’s AI Operating System (AIOS). Combining consulting expertise with a strong command of AI-native and agentic delivery models, this role is the primary day-to-day point of accountability for ensuring that the combined capabilities of client teams, Zafin teams, and AI agents deliver the business value and return on investment agreed with clients. The AIOS Engagement Lead guides the client through the full Discover, Design, Build, Embed, and Expand delivery journey. The role translates business priorities into actionable engagement roadmap, aligns Zafin and client stakeholders on scope, success measures, governance, risks, and value-realization milestones, and ensures delivery remains focused on confirmed business intent. The role is also accountable for not only the deployment of AI capabilities, but also for the adoption of the operating model required to sustain them. This includes driving the deliberate embedding of new roles, working rhythms, governance, and knowledge into the client's own teams. This role owns the regular cadence review that keeps the delivery squad aligned to client priorities and is accountable for the initiative's progression through the platform's progressive capability transfer model, from Zafin-led delivery to full client ownership. As a leader, this role develops team members, coordinates across-functional leadership, resolves competing priorities, and provides clear visibility to client and Zafin executives on progress, value, risks and decisions required. What Will You Do? Own the engagement roadmap, priorities, and value-realization plan in partnership with client business sponsors, ensuring the squad remains aligned to evolving business priorities. Serve as the primary point of accountability for business outcomes and return on investment delivered through the combined capabilities of humans and AI agent team. Act as the primary day-to-day interface with client business leadership, building alignment around business priorities, stakeholder expectations, success measures, and decisions required. Lead the Discover phase with the client, defining outcomes, intent, constraints, governance, adoption requirements, and success metrics prior to AI agent development. Translate client business priorities and requirements into an actionable roadmap that the technical squad can execute, clearly communicating trade-offs, dependencies, and constraints. Align Zafin and client stakeholders on scope, success criteria, responsibilities, and value-realization milestones; actively manage scope changes and prioritization conflicts. Lead the weekly intent review to confirm priorities, resolve ambiguity, and ensure delivery remains aligned to agreed business intent and measurable outcomes. Identify and resolve impediments to value realization, including organ…