AI Operations Lead

ABOUT TAKTILE Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions — approving more customers, reimbursing claims instantly, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, London, Berlin, São Paulo, and Iași, the company has raised $189M from Goldman Sachs Growth Equity, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com http://taktile.com. ABOUT THE ROLE Taktile builds AI products for the world's most complex decisions and we hold ourselves to the same standard internally. We believe the companies that win the next decade will be the ones that turn AI from a tool into a multiplier - embedded into how every team works. We're looking for an AI Enablement Lead to make this the reality at Taktile. This is a high-leverage, internal-facing operations role: you won't be building features for our customers, you'll be building the tools, integrations, and workflows that make every Taktilian faster and better at their job. You'll be the first hire dedicated to this mission, working closely with team leads across the company to identify, build, and scale the AI workflows with the biggest impact. You'll be taking over a program that was set up internally and comes with support for infrastructure and agent-building. You will operate at both strategic and hands-on levels: setting the roadmap and reporting directly to leadership, while also building workflows and running enablement yourself. Taktile is a hybrid company. This role requires working at least 3 days per week from one of our offices in Berlin, Iasi, or London. WHAT YOU'LL DO STRATEGY & ROADMAP - Define and own Taktile's internal AI roadmap, prioritize use cases across Go-to-market, Operations, and G&A - Track market trends, peer practices, regulatory evolution, and emerging tools — stay on the frontier, know when new tools and models release, which ones are worth experimenting with, and bring the best back into the business - Continuously evaluate and improve our setup to maximize adoption and improve efficiency of our teams - Report to leadership on progress, AI adoption, and program ROI - Set the internal standard for "production-ready" AI workflows and act as the escalation point and quality bar for everything our teams ship - Define a build vs. buy framework for AI point solutions - assessing, approving, or deprecating tools in close collaboration with our teams AGENTIC WORKFLOW DEVELOPMENT - Build internal tools and agents end-to-end that wire Taktile's SaaS stack (HubSpot, Notion, Linear, Gong) into our engineers' and operators' daily workflows. Own scope, design, implementation, rollout, and iteration. - Evolve AI architecture based on internal customer needs and tangible, measurable improvements. - Identify, prioritize, and scale automation opportunities across business units, while clearly differentiating what can and should be automated and to what degree vs. what should not (yet) - Find the highest-leverage workflows. Embed with teams across Engineering, GTM, Customer Success, Finance, and Operations to identify where AI can remove the most friction. - Build team-level ownership and coordinate a network of AI champions so workflows are maintained without central dependency CAPABILITY BUILDING & GOVERNANCE - Drive adoption, not just deployment. Run hands-on workshops, pair sessions, and office hours to teach teams how to actually use what you ship. Measure success in real adoption and time saved, not features delivered. - Partner with Security and IT on governance. Apply least-privilege principles from day one. Build the guardrails, access scopi…