AI Operations Analyst

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Location: Austin, TX - USA Reports To: VP, Enterprise AI & Automation Salary Range: $106,000 - 132,000 Position Summary IEM is seeking a driven AI Operations Analyst to serve as the front door for enterprise AI at IEM. You will own the intake of new AI project ideas, help guide proof-of-concept efforts, and support employees across the company in successfully adopting AI tools. You will also manage the operational side of AI enablement, including tool access requests, license administration, and user onboarding/offboarding. This is a high-visibility role for someone who wants to help shape how a growing enterprise adopts and scales practical AI use, with requests, licenses, and support handled efficiently and in compliance with our governance standards. Key Responsibilities: AI Project Intake: Serve as the front door for new AI project and use-case ideas across IEM, gathering requirements, documenting business needs, and routing qualified requests to the appropriate team members for scoping and prioritization. User Onboarding & Offboarding: Provision new users on AI platforms, walk them through initial setup, and provide the guidance and resources they need to become productive quickly; deprovision access and reclaim licenses for departing or transitioning employees. Tool Request Intake & Triage: Manage the intake queue for new AI tool access requests, verify business justification, and coordinate approvals with managers and IT/security stakeholders. License Administration: Assign, track, and reconcile AI tool licenses and seats across platforms, monitor utilization, and flag underused or over-allocated licenses for optimization. POC Support: Assist in the build-out of proof-of-concept solutions by preparing sample data, configuring tools, coordinating stakeholder feedback sessions, and tracking POC status and outcomes. Platform Administration: Support day-to-day administration of AI platforms, including access controls, security group management, and routine configuration changes. AI Literacy & Training: Help plan and deliver AI literacy programming across IEM, including onboarding walkthroughs, workshops, and training materials that build organization-wide comfort and proficiency with approved AI tools-one of the most direct ways this role drives AI adoption company-wide. User Support & Enablement: Act as the first point of contact for employee questions about AI tools, troubleshooting common issues and escalating complex technical problems to senior team members. Usage Monitoring & Reporting: Track platform adoption metrics and generate regular reports on active users, request volumes, and license utilization to inform planning decisions. Operational Documentation: Maintain up-to-date standard operating procedures (SOPs), FAQs, and knowledge base articles covering intake processes, tool usage, and common troubleshooting steps. Compliance Checks: Perform routine audits to confirm AI tool usage and access align with IEM's AI governance policies and data security standards. Qualifications Required: Experience: 1-3 years in IT operations, help desk/technical support, business analysis, or a related coordination role. Hands-On AI Tool Experience: Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems. Organization & Follow-Through: Demonstrated ability to manage multiple requests or tickets simultaneously, track them to completion, and keep stakeholders informed of status. Communication: Strong written and verbal communi…