AI Engineer

COMPANY OVERVIEW Europe's leading online grocery delivery service. Using technology to deliver weekly shopping (25 000 SKUs) in less than three hours in 15-minute time slots, saving our customers time and giving them freedom and flexibility. The world needs a better food system, one that is more sustainable, more inclusive, and that brings healthier and more personalised food to all. Rohlik Group is leading this change. In every city, we carefully select the best quality and freshest local produce to save our customers time; from butchers to bakery, and fresh produce directly from farmers via our unique Farm-to-Door program. We carry all the favourite brands, plus a range of affordable own-label products, so our customers don’t miss out on what they love. DEPARTMENT OVERVIEW The AI Engineering team at Rohlik drives automation and smart decision-making across the company. We design and optimize AI-driven systems, from ETL pipelines to autonomous AI agents, and integrate them with public APIs, LLMs, and databases. Working closely with Product, Data, and Tech teams, we create scalable, data-powered solutions that improve both customer-facing products and internal operations. ROLE OVERVIEW The purpose of this role is to architect and develop both internal AI automation systems and customer-facing AI-powered systems (such as text and voice chatbots, recommendation systems, etc.) that shape the future of online retail. The AI Engineer is responsible for designing, developing, evaluating, and maintaining core AI services and components that enable efficient decision-making across the organization and enhance the customer experience. These systems operate at a large scale, handling hundreds of concurrent requests across our e-commerce and logistics platforms. You will also act as an advocate for AI-driven transformation, bridging the gap between cutting-edge research and practical, user-centric product features. You will join a dynamic AI Engineering team at the intersection of retail and technology. We embrace a "ship-fast" mentality, leveraging the latest advancements in LLMs and agentic workflows to solve real-world retail challenges at scale. WHAT WE EXPECT FROM YOU / THE POSITION TO PERFORM - Owns: - Design, deploy, monitor, and evaluate customer-facing AI agents that improve the shopping experience and proactively assist users. - The design, maintenance, and deployment of autonomous AI agents that can reason, plan, and execute complex business processes. Experience with human-in-the-loop processes. - Special focus is on Voice technologies: We design AI systems capable of real-time interaction with spoken user input. - The full software development cycle — from building solutions to creating robust CI/CD pipelines and monitoring. - The implementation of comprehensive observability and monitoring for all AI systems. - Establishing rigorous evaluation frameworks to ensure systems meet the highest standards of quality, reliability, and meaningful guardrails. - Partners with: - Technical and non-technical stakeholders to deliver practical solutions that drive business value. - Supports: - The cost-efficiency of our AI systems by proactively implementing strategies like intelligent model routing, caching, prompt and context optimization. SKIP THE WAIT — APPLY INSTANTLY WITH ALEX Instead of waiting for your application to be reviewed, you can start the hiring process immediately by chatting with our AI Interviewer, Alex. In a short conversation, Alex will guide you through the initial screening, provide more information about the role, and answer any questions you may have. Completing the conversation with Alex is considered your official application for this position. By clicking the link and proceeding, I confirm that I have read and understood the Privacy Policy https://s3.eu-central-1.amazonaws.com/cdn.rohlik.cz/202509_Group_Privacy_Policy_Candidates_EN_final.pdf. Apply with Alex: https://app.talentpilot.com/interview/qHMRxJs4Nbl8…