AI Developer II

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. Job Summary OpenGov’s Professional Services (PS) team is expanding its AI capabilities to accelerate product implementations, streamline customer workflows, and deliver transformative efficiencies to state and local governments. As 'AI Developer II', you will split your time between: - Building AI agents, tools, automations, and reusable PS assets, and - Building custom software features and solutions that bridge product gaps and accelerate customer go-live - Partnering directly with implementation teams and customers to configure, deploy, and optimize AI-driven workflows - Collaborating with Product Managers and Product Architects to ensure customizations are scalable, maintainable, and eligible for inclusion in the core product This role is ideal for a technical builder who is equally comfortable writing code, engineering custom features, understanding government business processes, collaborating cross-functionally, and supporting delivery teams with AI and integration expertise. You will help define OpenGov’s standards for AI-enabled implementations and shape how our PS organization scales using AI-first practices. Key Responsibilities 1. AI Capabilities & Agent Development - Design, build, test, and deploy AI agents, automations, prompts, retrieval systems, and workflow utilities that accelerate implementation timelines and reduce manual effort. - Apply modern agent architectures and orchestration frameworks (e.g., LangGraph, MCPs, LlamaIndex, CrewAI) to deliver reliable, production-grade solutions. - Implement guardrails, evaluation frameworks, observability, and versioning to ensure safe, consistent, auditable agent performance. - Maintain reusable libraries, templates, and modules that PS consultants can configure independently. 2. Custom Feature & Solution Development - Design and develop custom software features or product extensions required during customer implementations, bridging gaps between out-of-the-box product capabilities and customer-specific business requirements. - Collaborate with Implementation Consultants and Project Managers to assess, scope, and deliver custom solutions that are maintainable, scalable, and aligned with OpenGov's product architecture and security standards. - Build, test, and deploy configuration scripts, data transformation utilities, custom reports, and workflow extensions using the OpenGov technology stack, ensuring each deliverable meets quality, performance, and compliance standards. - Identify opportunities to convert one-off custom solutions into reusable PS accelerators, contributing to a shared library of implementation assets that reduce delivery time across future engagements. 3. Inter Suite Operability and Integrations - Serve as the technical owner responsible for designing, building, testing, and deploying robust integrations between our product suites and/or customer owned / third-party enterprise systems. The ultimate goal is to optimize complex end-to-end business workflows and maximize operational efficiency for the customer. - Select, implement, and maintain the most appropriate and high-performing integration p…