Aging & Disability Resource Navigator

## Description **Job Title:** Aging & Disability Resource Navigator **Location:** Office-based in Blue Ash (rotating schedule; outreach required) **Job Type:** Full-Time (37.5 hours/week) **Pay Range:** $44,600 – $53,890 **Your Guidance. Their Options. Your Career with Impact.** At COA, Aging & Disability Resource Navigators are the first voice of support for older adults and individuals with disabilities navigating complex care decisions. You’ll provide compassionate guidance, connect callers to life-changing resources, and help families make informed choices—all while enjoying a strong sense of purpose and the support of a collaborative team. **What You’ll Do** - Assist, educate, and support callers from COA’s five-county region as they explore long-term care options - Complete telephone and computerized screenings to determine eligibility for COA-administered services - Refer individuals to COA programs and community agencies as appropriate - Support callers in crisis situations and follow COA protocols - Maintain current knowledge of COA programs, Medicare, Medicaid, and long-term care topics - Provide education on Medicare Part D options - Participate in at least two community outreach activities per month - Maintain accurate documentation and uphold HIPAA and confidentiality standards - Obtain and maintain certifications (e.g., OSHIIP, AIRS) as recommended **What You Bring** **Education & Experience** - Bachelor’s degree in a social services field preferred - Two years of relevant work experience may substitute for each year of college - At least one year of experience in healthcare, community outreach, medical social work, geriatrics, or long-term care navigation **Skills & Abilities** - Strong understanding of aging-related issues and community resources in Southwestern Ohio - Empathetic, tolerant, and skilled in interviewing and communication - Ability to adapt to change and build cooperation among team members - Proficient in Microsoft Office, data entry, and multiple software systems - Ability to travel within Ohio for training **Why Join COA?** - Over 50 years of trusted service supporting older adults in Southwestern Ohio - “I love being the first person someone talks to when they’re overwhelmed. I get to help them breathe easier and find a path forward.” — COA ADRC Team Member - Meaningful outreach opportunities - Supportive culture that values your voice and your impact **Benefits That Support Your Life and Purpose** - Pension plan with 6% annual company contribution - Generous paid time off and 12 paid holidays (including 2 floating) - Health, dental, and vision insurance - Health savings account - Pet insurance and employee assistance program - Opportunities to advocate and participate in community events **Ready to be the voice that guides someone toward hope and help?** Apply today and support the mission that supports others.